**Location:** **Rqd Education:** Certification **Rqd Experience:** Entry Level Location(s): CO - Denver

**Summary**

Responsible for supporting corporate level applications across the enterprise. Focus on improving business operational results and processes including design, development, integration and implementation of day-to-day processes, organization and technology solutions. Drives consistency and change by providing expertise and leadership to monitor continuous process improvement, and manage change. Develops and leverages a thorough understanding of and experience in enterprise applications and infrastructure to increase efficiencies, ensure consistency, and added value.

**Responsibilities**

* Effectively use monitoring tools and respond to alerts that impact the environment.

* Monitor automated batch processing tools to ensure that all agreed service levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.

* Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations. As a member of the operations team, answer daily calls for support related to operations lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis.

* Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated.

* Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.

* Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.

* Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements.

* Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change.

**Required**

* AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.

* At least 2 years experience in Operations, process management, process improvement in I/T Operations

* Excellent oral and written communication skills are required

**Preferred**

* Experience in leading teams

* Experience with the following monitoring tools is preferred: HP Openview, Mercury ProMon, Mercury SiteScope, Badger, Network Node Manager, Microsoft Operations Manager, Magnum and IBM Director

* ITIL Foundations Certification

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver || United States (US) || Customer And Innovation || 56779:IT-Client Support Leader || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $26.00 to $36.33 per hour

Click here to see our benefits

Requisition Number: 37309

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com****About this Employer?****

As a leading electric and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.

Our workforce of more than 12,000 is rising to the challenge of a dynamic, constantly-changing utility industry. One that requires us to be even more customer focused, forward thinking and productive while remaining committed to meeting our customers fundamental need for safe, reliable, affordable energy.

At Xcel Energy, youll be challenged, respected and rewarded. Youll find an ethical team committed to excellence, safety and environmental stewardship. A dynamic company where youll have meaningful work that makes a difference.