This pivotal role is dedicated to delivering comprehensive technical and application support tailored to Level measurement needs within the North American region. Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.

Role Responsibilities

Provide comprehensive support to Sales Center colleagues and specialized representatives on product and application-related Level measurement issues

Effectively manage technical support cases within Smart support, both pre and post-sales

Offer online and telephone Level support to Sales Center and Representative sales teams

Assist regional sales offices and representatives in their endeavors

Contribute to problem-solving initiatives aimed at resolving issues that impact sales adversely

Collaborate with Technical Support Personnel (TSP) and area managers upon request

Undertake any additional duties as assigned

Qualification Profile

Possess a Bachelor's degree in Engineering, Electronics, Physics, Chemistry, Marketing, or equivalent, coupled with at least two (2) years of relevant experience in the process control industry; or an equivalent combination of education and experience

Demonstrate proficiency in problem-solving methodologies, including the ability to define problems, gather data, and draw valid conclusions

Proficient in SAP and Microsoft Office Suite

Display exceptional problem-solving skills

Adaptability to thrive in an international work environment

Exhibit a strong customer service orientation

Demonstrate outstanding leadership, organizational, communication, and interpersonal skills, enabling effective interaction with individuals at all organizational levels

Ability to articulate issues clearly and concisely, both verbally and in writing

Proficiency in reading and interpreting technical documents

Possessing advanced Level product and application knowledge is advantageous

Benefits Perks

The security of working for an international family-owned company

Tuition reimbursement and a wide range of development opportunities

Comprehensive benefits package which includes medical, dental and vision

Competitive compensation and bonus opportunities

Generous paid time off

Company paid Caregiver and Parental leaves

Sign-On Bonus

Life insurance and 401(k) savings with company match

Full-service café, fitness center, and health clinic (in Greenwood, IN)

Endress Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job Type: Full-time

Pay: From $68,000.00 per year

Benefits:

• 401(k)
• Caregiver leave
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Travel requirement:

• Travel

Ability to Relocate:

• Greenwood, IN 46143: Relocate before starting work (Required)

Work Location: In person