4 customer service laborer Jobs in stanton, ca
CR&R Waste Services is Hiring a Customer Service Supervisor Near Stanton, CA
Job Details
Job Location: Corp (Stanton) - Stanton, CA
Position Type: Full Time
Salary Range: $66,560.00 - $66,560.00 Salary/year
Job Shift: Day
Job Category: Customer Service
Description
CR&R Incorporated is one of Southern California's most innovative and successful environmental collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties. In addition, we also have operations in AZ, CO, NV, OR, UT, and WA.
The Customer Care Supervisor position is responsible for the ongoing development and motivation of our customer service team and requires extensive knowledge of our companys policies and procedures in order to ensure the delivery of World Class Customer Service to our diverse universe..
Primary Duties and Responsibilities:
* Monitor Real Time Display of agents status to provide assistance and ensure adequate phone coverage to achieve service level goal.
* Manage urgent response to all city communications.
* Handle all escalated customer requests.
* Back up agent in queues whenever necessary to maintain service level goal.
* Review customer service/operations inbox to ensure professional and efficient communications between the departments and identify any unnecessary emails being generated.
* Assist in on-going training and development of CSRs for handling all call types from all serviced areas.
* Identify regional differences for goal of standardizing policies across regions.
* Exercise on-going recognition and award programs that will support a positive environment.
* Encourage feedback from CSR team to measure pulse of internal and external customers and share this information with management team.
* Track attendance and enforce policy measures including disciplinary action if required.
* Execute annual performance reviews.
* Handle department reporting and all other duties and assignments as required.
* Support performance efforts to achieve a department scorecard of 90% and better.
* Responsible for supporting and completing required number of quality monitoring sessions.
* Responsible for coaching all team members monthly.
* Responsible for reviewing and approving of CSR team Sales Adjustments.
Salary: $64,480/year
Qualifications
Qualifications:
* Must have strong communication skills (oral and written) and experience with industry knowledge to understand concepts, practices, and procedures.
* Must be self-motivated, self-managed and be able to multi-task with efficient time management skills.
* Capacity to work overtime as required and flexible schedule (includes Saturdays and holidays).
* High School diploma or its equivalent.
* Ability to train and coach individuals to achieve desired results. Bilingual in Spanish is beneficial
EEO Statement:
C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.'
Job Summary
Full Time
$73k-96k (estimate)
04/18/2024
05/01/2024
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
