Endeavor Health Services is seeking a full time (37.5 hours per week) Health Care Navigator Specialist (HCNS). This position operates in a unique capacity to support the whole-person health model of service delivery implemented at Endeavor Health Services. The role fulfills a care coordination and care transition role to support client health and wellness. The HCNS will act as a liaison between the client, nurse care manager, clinical pharmacist, behavioral clinician, primary care provider and specialty provider. The role will work to address social determinants of health and gaps in care within this team-based approach.

Essential Duties and Responsibilities:

• Participates and contributes to the work of a collaborative, multi-disciplinary team to achieve client treatment goals and whole-person health.

• Obtains familiarity with current services, programs, locations, and specialty areas across Endeavor and external community providers.
• Utilizes program eligibility criteria, alongside documented assessments and screening instruments to link clients with the appropriate service within Endeavor and/or external providers.

• Facilitates a client’s access to preventative health screenings and interventions, including immunizations, cancer screenings, substance use, etc.
• Reduces barriers to treatment by managing and monitoring a client’s referral status and linkage, helping the individual schedule their appointment and obtain transportation if necessary.
• Communicates updates to the referring provider(s) regarding the client’s linkage status and works to obtain client records from any external providers
• Empowers the client to achieve maximum independence through support and assistance, as appropriate.
• Confirms accurate client demographics have been documented in the client’s record and updates any missing demographic information where applicable.
• Performs the CMHS National Outcome Measures (NOMS) Client-Level Services Tool with clients when not previously collected by another member of the multidisciplinary team.
• Supports the collection of client satisfaction surveys for clients served by the integrated primary and behavioral health care model and for clients served by the Crisis Stabilization Center

• Demonstrates a working knowledge of common physical and behavioral health diagnoses and their potential symptoms.
• Develops proficiency with the agency’s electronic health record and documents within the record in a timely fashion.

Qualifications:

All education and experience will be considered. The preferred candidate will have:

• bachelor’s degree in social work, psychology, public health, or another health care related field. Master's degree preferred.
• one to three years’ experience providing care coordination or customer services is preferred.
• knowledge of electronic health records and Microsoft Office.
• must have a valid NYS driver license and reliable transportation as some local travel will be required.

Endeavor Health Services is a private, not-for-profit corporation dedicated to the development of accessible and effective services, driven towards improving the emotional wellness and behavioral health of residents of Western New York, Rochester, and the surrounding communities.

We offer competitive salaries and an array of employee benefits, including medical, dental, company paid vision, company paid life, AD&D, and Long Term Disability, voluntary life, AD&D, and Short Term Disability, 401 (K) retirement savings plan with company contribution, 10 paid holiday, generous paid vacation, paid sick time, discounted pet insurance and an Employee Assistance Program.

Salary starting at $20 - $22/hour depending on education, credential and experience.

Endeavor Health Services is an equal opportunity employer committed to championing the principles of diversity, equity, inclusion, and belonging. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

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About the Company:
Endeavor Health