6 Helpdesk support specialist Jobs in Corpus Christi, TX
EMW is Hiring a Helpdesk support specialist Near Corpus Christi, TX
- Serve as the first point of contact for customers seeking technical assistance
- Identify issues, provide accurate information in IT ticketing system for each call
- Respond to incoming calls and messages in a timely manner throughout shift
- Follow all communication procedures, policies, and guidelines
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- May interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem
- Work with customer to resolve issues
- Identify and escalate priority issues
- Contribute to creation of support documentation
- Attend meetings and training, review training material to stay up-to-date on changes
Requirements
- Security certification
- A certification
- Secret Security Clearance
- Desired Skills :
- Good problem-solving, analytical, and team-working skills
- Knowledge of DOD Information Assurance standards, policies and procedures
- Knowledge of service desk software and remote-access systems
- Knowledge of current MS Windows OS and MS Office versions
- Knowledge of computer systems, printers, mobile devices and other tech products
- Excellent communication skills, customer-oriented approach
- An openness to learning new technologies
- Proficiency in English
- Desired Technical Experience :
- Experience as a service desk technician or other technical customer support role
- Usage and troubleshooting of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic computer / network / software issues
- Usage of IT ticketing systems and various support software
Last updated : 2024-05-17
Job Summary
Full Time
Retail
$47k-58k (estimate)
05/03/2024
07/15/2024
emw.com
NORTH LITTLE ROCK, AR
50 - 100
1995
Private
MIKE ISEM
$10M - $50M
Retail
Related Companies
About EMW
EMW offers an information asset management and network fraud monitoring solutions.
The job skills required for Helpdesk support specialist include Troubleshooting, Service Desk, Problem Solving, Computer Systems, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk support specialist positions, which can be used as a reference in future career path planning. As a Helpdesk support specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk support specialist. You can explore the career advancement for a Helpdesk support specialist below and select your interested title to get hiring information.
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