Hello Jobhunters! Our Client is looking to have a contractor join their team for a 6-month engagement.

Schedule: Tuesday - Thursday 8:00 am - 5:00 pm (Lunch and dinner provided onsite)

Environment: 90% MacOS, 10% Window

• Serve as the primary escalation point for employees seeking technical assistance, providing technical support in-person, via chat, and ticketing.
• Maintain in-office presence three days a week to promptly and effectively address support requests
• Oversee the upkeep of office endpoints, including laptops, mobile devices teleconferencing equipment, networking infrastructure, and audio-visual equipment
• Execute advanced troubleshooting, both remotely and in-person, and install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally
• Deliver exemplary support to the executive team
• Document IT processes and services, proactively suggesting process enhancements
• Manage assets for hardware and software, ensuring optimal resource allocation
• Contribute to project teams, ensuring the successful implementation of new systems or upgrades
• Undertake repairs, maintenance, and installations of computer hardware and software
• Provide comprehensive training to end-users on IT systems, offering one-on-one sessions
• Implement and enforce IT security policies and procedures, such as user access controls to safeguard company data
• Collaborate with third-party vendors for hardware and software procurement and support, ensuring cost-effective solutions
• Communicating and enforcing information security policies
• Maintaining information security governance and compliance standards
• Assist in conducting control risks assessments to identify vulnerabilities internally and within vendor or 3rd party supplier products
• Aid in risk mitigation, risk exception process, and conducting residual risk analysis
• Support audit execution processes by providing compliance consultations on various frameworks and best practices
• Collecting, reviewing and uploading evidence to GRC tools
• Assist in risk analysis and evaluation
• Provide input for risk trends, emerging threats, and issues
• Mentor personnel on best security practices through cross-fuctional work with multiple technical and non-technical teams

Requirements and Preferred Experience:

• Possess a minimum of 5 years of experience in a corporate IT support role, with demonstrated proficiency in troubleshooting and problem-solving
• Demonstrate proficiency across multiple platforms, including OSX, Windows, iOS, and Android
• Competence in networking tools, particularly Meraki
• Experience with teleconferencing equipment
• Working knowledge of Google Apps, Office 365, Zoom and Atlassian tools preferred
• An understanding of SOCII and ISO27001 frameworks
• Functional experience in an agile work environment
• Capability to lift objects weighing up to 40 pounds
• A proactive problem-solving approach with a hands-on attitude
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
• Ability to collaborate seamlessly across departments to continually enhance our employee support services
• Excellent communication and interpersonal skills
• Experience with GRC tooling preferred

Job Types: Contract, Temporary

Pay: $45.00 - $50.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift

Experience:

• Mac OS: 4 years (Required)
• Windows: 4 years (Required)

Ability to Commute:

• San Mateo, CA (Required)

Work Location: In person