1 Director of Fleet Maintenance and Service Job in Franklin, TN
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Director of Fleet Maintenance and Service
$107k-145k (estimate)
Other
4 Weeks Ago
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Empower Rental Group is Hiring a Director of Fleet Maintenance and Service Near Franklin, TN
Empower Rental Group is hiring a Director of Fleet Maintenance and Service!Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 40 locations (crazy right?) and we are adding a Director of Fleet Maintenance and Service to our team!
Why is this an amazing opportunity? Because we are different! Our employees love to work here, and we offer benefits that are unmatched in our industry! We appreciate our employees and let it show. We are not top-heavy, and our leaders wear many hats to achieve the goals and continue this growth – doing whatever it takes and helping each other. We are a no excuses group not afraid to work hard. Do we do everything perfectly the first time? No. But we are never afraid to try and that is how we got here in less than 2 years.
From an operational perspective, we strive to be easy to do business with! Equipment rental can be frustrating, and we set out to solve those issues from the beginning. Local rental companies tend to have great customer service but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing. Empower Rental Group combines the best of both worlds. Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations. We pride ourselves on providing service within a few hours (rather than days) and on accurate billing. All of this leads to ERG being a local, no-excuses rental partner.
The Director of Fleet Maintenance and Service directs the Regional Service Managers in the strategy and direction of maintenance, repair, and rental preparation. This role directs maintenance operations management to implement, ensure compliance and maintain the performance of the service flow at each ERG branch and end to end business processes as well as supporting the RentalMan system. This role interacts with the region managers, branch managers, and other leaders to ensure alignment is taking place to improve daily maintenance and service operations.
Responsibilities Include, But Are Not Limited To
Why is this an amazing opportunity? Because we are different! Our employees love to work here, and we offer benefits that are unmatched in our industry! We appreciate our employees and let it show. We are not top-heavy, and our leaders wear many hats to achieve the goals and continue this growth – doing whatever it takes and helping each other. We are a no excuses group not afraid to work hard. Do we do everything perfectly the first time? No. But we are never afraid to try and that is how we got here in less than 2 years.
From an operational perspective, we strive to be easy to do business with! Equipment rental can be frustrating, and we set out to solve those issues from the beginning. Local rental companies tend to have great customer service but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing. Empower Rental Group combines the best of both worlds. Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations. We pride ourselves on providing service within a few hours (rather than days) and on accurate billing. All of this leads to ERG being a local, no-excuses rental partner.
The Director of Fleet Maintenance and Service directs the Regional Service Managers in the strategy and direction of maintenance, repair, and rental preparation. This role directs maintenance operations management to implement, ensure compliance and maintain the performance of the service flow at each ERG branch and end to end business processes as well as supporting the RentalMan system. This role interacts with the region managers, branch managers, and other leaders to ensure alignment is taking place to improve daily maintenance and service operations.
Responsibilities Include, But Are Not Limited To
- Manage a team of regional service managers to ensure all offsite equipment is inspected, repaired, documented, and maintained to the manufacturer’s specifications.
- Creates and maintains shop related vendor networks utilizing the availability of discounts and ensuring that one off transactions are minimized.
- Maintains and ensures proper utilization of the SmartEquip system across the company.
- Manages the level of not available and/or down fleet to meet organization goals.
- Creates the framework for a consistent and effective workflow in all ERG shops, utilizing the regional service managers to implement this and follow-up on consistency.
- Ensures all of ERG locations maintain a shop environment that is safe, organized, and clean.
- Ensures that ANSI inspections are up to date. Creates and supports a strategy to keep inspections current.
- Creates and maintains a warranty program with tangible KPIs in conjunction with the fleet team.
- Creates and maintains a standardized process for checking out equipment and checking in equipment with proper documentation in Rentalman, including accurate machine hours logged on Work Orders and in RentalMan.
- Trains and coaches Branch and Regional Service Managers in usage of maintenance tools, processes, KPIs and preventive maintenance program.
- Accountable for service optimization, returns planning, maintenance profile and record keeping of work orders.
- Creates and maintains the framework and process for the maintenance business at ERG, collaborating with Branch Managers and Region Managers to further improve uptime solutions and check out processes.
- Drives the implementation, utilization, and constant improvement of the RentalMan business processes.
- Responsible for making sure that Inventory and weekly cycle counts takes place at branches on an ongoing basis in a standardized basis and is correct. Works with Accounting and Finance on ensuring the business process aligns with the financial reporting needs.
- Forecasts and provides a strategy to address future maintenance needs or changes.
- Assists with creating labor strategies to address personnel shortages or temporary needs.
- Regularly audits process and procedures for compliance and efficiency.
- Maintain constant communication with active customers to resolve service issues, assist with questions, and increase customer satisfaction.
- Oversees and directs the process for maintaining parts inventory and all service vehicles.
- Maintains a safe work environment.
- Performs job functions safely at all times.
- Participates in all safety meetings.
- Communicates all concerns or violations to the appropriate manager(s) immediately.
- Uses the proper Personal Protective Equipment when performing work duties. An employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
- Disposes of waste properly.
- Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
- Demonstrates behaviors aligned with Company’s Core Values at all times.
- Continuous Improvement
- Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
- Performs other related duties as assigned.
- Excellent Customer Service Skills – for both internal and external customers
- 3-5 years’ experience in rental operations or in comparable business environment
- Experience in Project Management and benefit realization
- Prior experience in Maintenance and Service Management in the rental industry
- Prior Experience of ERP or other reporting solutions to manage assets and procedures for maintenance
- Good understanding and usage of data analytics
- Ability to drive continuous improvement in operations
- Good communication skills
- Travel 50% of the time
- Valid Driver’s License with a clean driving record and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis
- Achieves quality standards
- Minimum of 1-year supervisory experience in managing a team is required
- Proficient computer skills with MS Outlook, Excel and RentalMan.
- Valid Driver’s License with a clean driving record and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis.
Job Summary
JOB TYPE
Other
SALARY
$107k-145k (estimate)
POST DATE
05/10/2024
EXPIRATION DATE
06/07/2024
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