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Role: - Junior Desktop Analyst - Bilingual (Spanish and English)
Duration: 12 Months
Location: Shelton, CT. (Hybrid)
Job Description:
Bilingual (Speak/Read/Write): Spanish and English
The Junior Desktop Analyst plays a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing systems, and escalating problems for resolution. Expectation is to provide an elevated level of customer service, attempt to resolve issues in a single interaction (ideally first contact resolution), and to be an ambassador of Capgemini 7 Core Values: Honesty, Boldness, Trust, Freedom, Fun, Modesty, and Team Spirit.
Role is based at assigned client location with a requirement of reporting onsite during normal business hours, Monday through Friday unless otherwise scheduled in support of client demand. If there is not a local client location, the same requirement will be extended for reporting into the local Capgemini Delivery Center as outlined.
Junior Desktop Analyst role reports up to the account Team Lead. Essential functions and core job fundamental includes:
Qualifications
Entry Level 2 years work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles.
Job Duties and Responsibilities:
In this role, verbal and written communication skills are just as important as technical competency. Customer focus and patience are also essential for successfully performing this role. Junior Desktop Analyst are expected to regularly increase their core competencies with internal knowledge transfer and formal and informal training opportunities.
Full Time
IT Outsourcing & Consulting
$59k-73k (estimate)
05/11/2024
05/16/2024
empowerprofessionals.com
HOFFMAN ESTATES, IL
100 - 200
2004
LAXMI SUNITA INDUKURI
$10M - $50M
IT Outsourcing & Consulting
Empower Professionals is a privately-owned, certified Minority Owned Business Enterprise (MBE), national business and technology consulting firm focused on efficiently and reliably providing flexible solutions for team building across all 50 states. The founding team brings over two decades of experience operating multiple firms in contract, contract to hire, and full-time staffing, and over three decades in the IT enabled services domain. With a strong culture of ownership and excellence, our time-tested staff comprises of elite talent from the fields of HR and recruitment, client services, a...nd technology. Empower is focused on delivering customer value by providing high-quality and cost-efficient technology services. Whether your organization needs a single resource, a niche team of resources, or a complete outsourced solution; Empower delivers high-quality, flexible technology services to help you meet and exceed your business needs. Currently, the firm serves direct clients in a variety of industries including financial services, healthcare, consumer products, energy, telecommunications, entertainment, and more. Our objective is to create lifetime customer value for the customers we serve.
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