Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

The DEA & Customer Compliance at Empower plays a pivotal role in upholding the highest standards of regulatory compliance within our 503A Compounding Pharmacy and 503B Outsourcing Facility, directly reporting to the VP of Compliance. This critical position encompasses comprehensive oversight of DEA regulations and management of customer compliance, ensuring our operations meet the stringent guidelines set forth by regulatory bodies.

The Director is tasked with managing the customer compliance landscape, from driving account reviews to leading a team dedicated to maintaining the integrity and compliance of customer interactions. This involves establishing rigorous criteria for account setups, documenting the approval or denial process, and actively engaging with customers to educate and ensure compliance.

The role demands a proactive approach to compliance, including the development of internal and external training programs focused on licensing requirements and the implementation of provider licensing software to enhance efficiency. Collaboration with sales, IT, and other teams is crucial to integrate compliance initiatives seamlessly across Empower's operations.

The ideal candidate will bring a wealth of knowledge, leadership, and a detail-oriented approach to this vital position. This role is not just about compliance; it's about leading with integrity, fostering a culture of continuous improvement, and ensuring Empower remains at the forefront of regulatory excellence in the pharmaceutical industry.

• Leads reviewer and respondent for DEA record requests at 503A Compounding Pharmacy and 503B Outsourcing Facility.
• Spearheads the development, implementation, and auditing of controlled substance handling procedures across all facilities.
• Conducts meticulous investigations into controlled substance inventory, addressing any discrepancies exceeding 2%.
• Thoroughly reviews state board and regulatory agency record requests, submitting them to the Pharmacist-in-Charge and VP of Compliance after initial assessment.
• Supervises the generation of mandatory monthly, quarterly, and annual reports.
• Establishes comprehensive criteria for establishing accounts across the 503A and 503B business units.
• Meticulously documents the entire process of account approvals, investigations, and denials within the pharmacy compliance database.
• Takes charge of addressing all tickets or inquiries submitted to the compliance queue, particularly focusing on investigating accounts exhibiting suspicious activities.
• Actively engages in customer calls to provide educational insights and resources, ensuring compliance awareness among customers.
• Oversees the implementation of provider licensing software to streamline and enhance the licensing process.
• Develops a structured cadence for reaching out to providers with inactive licenses, ensuring timely updates.
• Conducts internal and external training sessions on licensing requirements, catering to both federal and state agencies.
• Collaborates with sales and IT teams to support compliance initiatives, facilitating seamless integration with customer platforms for prescription submissions.
• Fosters a creative and collaborative work environment, encouraging teamwork, professional growth, and knowledge sharing among team members.
• Monitors and evaluates employee performance. Provides feedback as necessary.
• Evaluates department headcount needs, conducts interviews and selects qualified candidates.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain stationary for a significant amount of the workday and frequently use their hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. 

• Proficient in Microsoft Office (Excel, PowerPoint, etc.).
• Ability to work independently to manage work tasks effectively.
• Must be detail-oriented and possess a high level of accuracy.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced and changing environment while adapting to changing responsibilities and coordinating multiple job tasks.
• Ability to prioritize work and meet deadlines.
• Must be a self-starter and results driven.
• Sensitivity to confidential documents and information.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Bachelor’s or advanced degree in related field.
• Minimum of 10 years of experience in a leadership role with a focus on DEA compliance in pharmaceutical settings.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.