Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

ESSENTIAL FUNCTIONS BY LEVEL:

• Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements
• Performs software installations and upgrades to operating systems and layered software packages
• Configures and manages UNIX and Windows operating systems, and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
• Monitors and tunes the system to achieve optimum performance levels
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
• May resolve problems within established practices
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations
• Supports media management through internal methods and procedures or through offsite storage and retrieval services
• Develops and promotes standard operating procedures
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor’s Degree or equivalent related experience
• ITIL v4
• IAT-II
• Education/experience in one of the following: SQL, Windows Server 2016/2019, VMware, Linux

EXPERIENCE REQUIRED BY LEVEL:

• II: 4 – 7 Years

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 25 pounds
• Travel by land or air transportation 15%

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.