1 Outreach Patient Guide Job in Wenatchee, WA

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Outreach Patient Guide

Employment Opportunities

Wenatchee, WA | Full Time

$66k-85k (estimate)

1 Month Ago

Outreach Patient Guide

$66k-85k (estimate)

Full Time 1 Month Ago

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Employment Opportunities is Hiring an Outreach Patient Guide Near Wenatchee, WA

Job Summary
The Outreach Patient Guide (OPG) primary job functions are to be responsible for initiating patient visits, scheduling patient appointments, entering/updating patient information on our computer system, providing courteous, efficient, and informal access to CVCH services and community resources. The OPG will support Outreach Coordinators by providing assistance during School Based Health Services Clinics, Community Clinics, Migrant Seasonal Farmworkers Clinics, and other Outreach related events. Provides interpretation and advocates and facilitates contact between patient/family and appropriate community resources.

Job Specific Competencies
1. Greets all patients during Outreach clinics upon arrival, orients patients to clinic services and provides interpretation when necessary.
2. Registers patients: collects demographics and updates data as needed; and assists them with forms if necessary.
3. Supports Outreach Coordinators with Outreach Clinic and Outreach Events.
4. Assesses patient needs and provides referrals to clinic services and community resources.
5. Schedules appointments and provides patients with necessary community information (maps, food banks, housing etc.).
6. Collects data, assists with data entry for tracking purposes and provides follow-up contact with patients either while at the Outreach clinical site or in clinic to record compliance, outcomes and address additional concerns
7. Obtains and verifies insurance information.

General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
3. Expected to embrace, support, and promote the core values of respect, integrity, trust, compassion, and quality, which align with the CVCH mission statement through actions and interactions with all patients, staff, and others.
4. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe, and utilized appropriately at all times, and participates in emergency drills.
5. Demonstrates positive attitude toward clients, co-workers, and outside agencies.
6. Supports interdisciplinary team in area by listening to concerns and suggestions and by providing follow-up and feedback in a timely manner.
7. Keeps customer service and the mission of the organization in mind when interacting with all clients, coworkers, and others.
8. Must be able to tolerate frequent work interruptions, organize work, and reset priorities in order to complete work responsibilities in a timely manner.
9. Follows all established policies, guidelines, and procedures, including federal and state regulations, to assure safe practices and quality patient care.
10. Follows Universal Precautions and Infection Control Standards and compliance with Joint Commission and HIPAA regulations.

Job Specifications
1. Education: High School graduate or GED required.

2. Certification/Licensure: Valid Washington State driver’s license required.

3. Experience: At least one year of office work. Experience working with the public, underserved population, agriculture and migrant/seasonal farm workers preferred.

4. Language Skills: Bilingual in English/Spanish Required

5. Essential Technical/Motor Skills: Must be able to listen and follow verbal directions in English. Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system; must demonstrate manual dexterity.

6. Interpersonal Skills: Ability and willingness to work with diverse individuals. Requires verbal, written and listening communication skills, especially in the language of the community; ability to teach; ability to work on a team, work with diverse groups, ability to develop rapport and trust; ability to work in a hectic environment.

7. Essential Physical Requirements: Must be able to lift and carry up to 30 pounds occasionally, using proper lifting techniques and with assistance if needed. Must be able to stand/walk between 4-8 hours per work day; Must be able to push/pull with arms with force, lifting, reaching, kneeling, bending, stooping, pushing, and pulling occasionally; Must be able to use hands and fingers to grasp and manipulate equipment and materials needed to perform essential job duties on a frequent basis. Ability to work indoors and outdoors and travel to various locations for performance of duties.

8. Essential Mental Abilities: Must be able to follow verbal directions in English/Spanish. Ability to communicate effectively with CVCH employees with a friendly attitude and support. Ability to work in an atmosphere that may become chaotic and stressful. An intimate understanding of the MSFW culture, familiarity with the local agricultural region, understanding of migrant health centers throughout the western migrant stream, issues of migrant health, migrant work and living conditions. It also required an ability to quickly learn or already possess a thorough understanding of clinic services and service gaps.

9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; hear, recognize, and assess verbal presentations of individuals; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone in English and/or Spanish.

10. Exposures: Outdoor field work includes possible exposure to various domestic or wild animals. Exposure to heat, cold, wind, dust and precipitation depending on prevailing weather conditions.

Blood/Fluid Exposure Risk
Category II
1. Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.

Age Specific Competency
Possesses knowledge and skills required to effectively care for and assist patients in the following age groups:
1. Neonatal (Birth – 30 days)
2. Infant (30 days to less than 1 year)
3. Pediatric (1 year – 12 years)
4. Adolescents (12 years to 18 years)
5. Adult (18 years – 65 years)
6. Geriatric (65 years – Death)

Benefits

*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Benefit:	Coverage:	Effective:
Medical Premera (Self Insured) Preferred Provider	Employee covered - $50.00 per month Dependents covered – please refer to the benefits Guide 2024 for rates	First of the month following the first date of employment.
Dental Washington Dental	Employee covered – 100% Dependents covered – 50%	First of the month following the first date of employment.
Paid Leave	120 hours – Year 1 136 hours - Year 2 Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10 years.	Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)	Allows for maximum accrual of 200 hours	PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays	88 hours related to: · New Year’s Day · Memorial Day · 4^th of July · Labor Day · Thanksgiving Day · Day after Thanksgiving · Christmas Eve · Christmas Day · 3 Diversity Days	Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee’s timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below: · Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE) · May 1 – August 31: 2 diversity days (16 hours if 1.0 FTE) · Sept 1 – Dec 31: 1 diversity day (8 hours if 1.0 FTE) Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan Lincoln Financial	150% CVCH match up to 3% of the employee’s contribution	Immediately. Vesting schedule: 20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program Mutual of Omaha	Free short-term counseling for employee and family	Immediately. Call 800-316-2796
Long-term Disability Mutual of Omaha	Employee Only (variable)	First of the month following the first date of employment.

Benefit:	Coverage:	Effective:
Basic Term Life Mutual of Omaha	Employee Only (1x annual salary, up to $200,000)	First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D) Mutual of Omaha	Employee Only (1x annual salary, up to $200,000)	First of the month following the first date of employment.
Supplemental Term Life Mutual of Omaha	Employee / Spouse / Dependent(s)	First of the month following the first date of employment.
Voluntary AD&D Mutual of Omaha	Employee / Family	First of the month following the first date of employment.
Health Reimbursement Arrangement RedQuote	Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.	First of the month following the first date of employment.
Flex Plan: Medical RedQuote	Flex Plan: Maximum $3,200 per year Direct Deposit available	First of the month following the first date of employment.
Flex Plan: Dependent Care RedQuote	Flex Plan: Maximum $5,000 per year Direct Deposit available	First of the month following the first date of employment.
AFLAC	Supplemental insurance – cafeteria plan	First of the month following the first date of employment.
Wellness Stipend	CVCH will reimburse staff up to $30 per month for a local gym membership OR CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)	Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts	Discounted monthly access fees Discounted select accessories and special equipment	Available for personal cell phones, currently in place with AT&T & Verizon

Benefit:

Coverage:

Effective:

Tuition Reimbursement

For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:

· $4,000 for an Associate’s degree, vocational, technical, or certification program

· $6,000 for a Bachelor’s degree

· $8,000 for a Master’s degree

Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.

Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.

Compensation:

$20.55-$27.74/hourly (based on experience)