Essential Duties & Responsibilities:

• Provide Member Consultations and facility tours to potential new members.
• Educate and guide potential members on the value of a Y membership as it relates to their specific needs, cross-promote and up-promote, then ask for the ‘join.’
• Maintain a Customer Relationship Management (CRM) system for potential new members - To follow up with members in their member navigator caseload.
• Input accurate information into Daxko for timely processing
• Communicate with Welcome Center Director regarding how the potential members heard about the YMCA of Greater Providence.

Performance Measurements:

•  Join Ratio
• Number of Member Consultations Given vs. Number of Joins
• Initial Engagement Survey Results
• Number of Programs Sold
• YMCA of Greater Providence Team Standards:
• Know our mission and be able to tell our story.
• The mission of the YMCA of Greater Providence is to build healthy spirit, mind and body for all, through programs, services and relationships that are based on Welcome Center Navigator Post Cont.our core values of caring, honesty, respect and responsibility.
• Honor your colleagues by being on time, present and fully engaged at all times.
• If you disagree, propose a solution.
• Be accountable for results.
• A commitment to valuing and acting as one YMCA as evidenced by referring to ourselves as employees of the YMCA of Greater Providence.
• Display leadership that requires not only skill, but energy, passion, optimism and creativity.
• Build open and honest communication. Face to face, or voice to voice, is the preferred method of communication with email for information sharing only.
• Deliver exceptional service that is of high value. Build a positive staff team. Be friendly.