Employment Enterprises, Inc. is working with a publicly traded national residential construction and financial services firm with over 50 years of celebrated success. We are searching for a Homeowner Service Coordinator. You will be responsible for scheduling, administrative, and clerical activities in order to ensure proper administrative support for and coordination of homeowner service processes. This position is in Chantilly, VA paying $20-$21 per hour.

Homeowner Service Coordinator Responsibilities

• Apply the Company’s vision, pledges, and guiding principles to every facet of responsibilities in an effort to improve our Company.
• Receive requests for service or information from homeowners via telephone, email, customer portal, fax, or other written communication.
• Input requests for service or information from homeowners in the Homeowner Service software system.
• Maintain and update information in the Homeowner Service software system to assure accuracy.
• Schedule evaluation appointments with homeowners and Homeowner Service Managers as required.
• Assign service requests to Homeowner Service Managers.
• May deny service via phone based on specific criteria outlined within the policies and procedures.
• Close all service requests upon receipt of required documentation.
• Verify with Homeowner Service Manager that emergency requests have been timely addressed.
• Create and distribute the following letters: Completion, Homeowner Damage, Homeowner Maintenance, Outside Scope of Warranty, Bi-Annual, Maintenance, and End of Year Letters.
• Run and distribute homeowner service reports as requested.
• Document archival within Corrigo.
• Set up homeowners with access to the customer portal.
• Conduct 1-2-3 surveys.
• Comply with Company's safety policy.
• Comply with standardized procedures for creating and processing homeowner requests.

Homeowner Service Coordinator Qualifications:

• Bachelor's degree from a four-year college or university preferred;
• At least 2-3 years of administrative, and/or customer service experience; or equivalent combination of education and/or experience.
• Bilingual preferred (not required)
• Knowledge of construction and homeowner service procedures.
• Knowledge of accounts payable procedures.
• Knowledge of standard office procedures.
• Knowledge of the closing process.
• Basic knowledge of community product/services.
• Detail, accuracy, tact, and organization skills.
• Ability to effectively interact with customers, vendors, subcontractors, etc.
• Ability to operate a calculator, copier, postage machine, personal computer, fax machine, and telephone.
• Ability to follow established Company safety procedures.

What we offer:

• 401(k) retirement plan
• Medical and dental benefits for qualifying professionals
• Flex spending account
• Credit Union Membership
• Voluntary Supplemental Insurance
• Work Advantage Membership
• Pet Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person