Description

Overview 

EmployIndy guides the local workforce ecosystem and makes strategic investments to remove barriers to quality employment for underserved and underrepresented residents. The vision for EmployIndy is clear: for all Marion County residents to have access to services and training necessary to secure a livable wage and grow in a career that meets employer demand for talent. 

The Director of Technology will oversee both technology operations and data management to drive EmployIndy’s mission forward. The Director of Technology will oversee the management of IT applications and infrastructure, ensuring reliability and security, while also leveraging data to inform decision-making and enhance our impact. This role involves developing and executing a comprehensive technology strategy, identifying emerging technologies, and optimizing programs through data-driven insights. This position offers a unique opportunity to blend technical expertise with a passion for leveraging data and technology to create positive social change.

To be successful in this role you will:

• Technology Strategy Development: Develop and execute a comprehensive technology strategy aligned with the organization's mission and goals, integrating both technology operations and data management to drive impact and efficiency.
• Manage outsourced technology service providers, fostering collaboration, innovation, and a culture of continuous improvement.
• Oversee outsourced technology service provider to ensure management and maintenance of IT infrastructure is reliable, secure, and scalable to support organizational needs.
• Develop and implement data management strategies, including collection, analysis, and reporting, to inform decision-making and measure impact across programs.
• Train and assist users to get the most out of Microsoft Office 365, with particular attention towards SharePoint, Teams and OneDrive. 
• Work closely with an outsourced vendor and users to optimize a Microsoft Dynamics CRM environment. 
• Identify and evaluate emerging technologies that can enhance organizational effectiveness and support strategic objectives.
• Lead technology projects from conception to completion, ensuring alignment with organizational priorities, timelines, and budget.
• Collaborate with internal stakeholders to understand their technology needs and priorities, providing guidance and support to leverage technology effectively.
• Develop and implement cybersecurity protocols to protect organizational data and systems, ensuring compliance with relevant regulations and best practices.
• Evaluate and manage relationships with technology vendors and service providers, negotiating contracts and ensuring value delivery.
• Develop and manage the technology budget, allocating resources effectively to support strategic priorities and organizational needs.
• Stay informed about technological trends and best practices, seeking opportunities to innovate and optimize technology solutions to drive organizational success.
• Perform other duties and projects as assigned.

Organizational Culture - Core Values

Accountability:

• We are responsible to the organization, our colleagues, our partners, and our community to make decisions that advance our vision.
• We take ownership to prioritize the work and reliable processes that deliver the greatest impact, address problems as they arise, and ask for help when needed.
• We strive to be prompt, decisive, and transparent to help foster trust and understanding while embracing change as a path towards efficiency and innovation.

Commitment:

• We understand how important our role is to achieve our mission and believe our work makes an impact on the organization and community.
• We commit to regularly reviewing our work as part of the collective team, determining areas of improvement and celebrating successes.
• We take ownership of our responsibilities and will display flexibility as needed to achieve the ultimate goals of the organization. 

Trustworthiness:

• We build relationships based on honesty and transparency while approaching our work with integrity.?
• We create a safe, respectful, and inclusive environment where team members can share feedback which promotes a culture of improvement.?
• We support our partners and colleagues using consistent actions, behaviors and attitudes which foster strong relationships and client success.

Requirements

Education and Experience

• Bachelor’s degree in computer science, information technology or related field (may substitute 4 years of relevant experience).
• 5 or more years of technology experience with at least 2 years of experience in leadership roles, preferably in the non-profit or public sector.
• Data certifications a plus.
• Progressive work history with increasing levels of accomplishment required.
• Proven experience in developing and implementing technology strategies to support organizational goals and improve operational efficiency.
• Proven experience managing vendor relationships and outsourced technology functions.
• Project management experience, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.

Knowledge, Skills and Abilities

• Results driven to meet the mission, vision, and goals of EmployIndy.
• Strong technical skills and knowledge of IT systems, infrastructure, and emerging technologies.
• Knowledge of data management and analytics, with experience leveraging data to drive decision-making and measure impact.
• Knowledge of Office 365 applications, including SharePoint, Teams and OneDrive.
• Knowledge of Microsoft Dynamics CRM. 
• Strong verbal and written communication skills.
• Ability to build trust and maintain cooperative work relationships.
• Ability to arrange personal transportation for business purposes.
• Ability to facilitate teams, manage projects and develop policies. 

Competencies

• Leadership: Ability to take charge. Select, direct, and coordinate activities of others to do better work, assume more responsibility, or prepare for future job opportunities. Coach, motivate, develop others. Serve as a role model. Make decisions, communicate.
• Integrity: Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Decision-making: The ability to make decisions and the quality and timeliness of those decisions.
• Planning and Organization: The ability to analyze work, set goals, develop plans of action, utilize time. Consider amount of supervision required and extent to which you can trust employee to carry out assignments conscientiously.
• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, stays current on job knowledge.