Job Overview

We are looking for a Project Manager who will be responsible for assessing the performance of our Member Services teams who communicate with our members and internal stakeholders. The Operational Excellence Project Manager will monitor the member journey for success. In addition, partner with the OPEX team to assess friction points within the member journey to identify improvement opportunities and confirm procedures driving targeted results. The OPEX PM will routinely perform cross-functional responsibilities to analyze business challenges, data problems, and process inefficiencies. For this position, it is essential to be responsible, a knack for delivery, good time management habits, data analyst skills, and an attitude focused on member experience.

Responsibilities and Duties

* Develop functional requirements for new and existing systems, data loads, jobs and processes.

* Translate information requests from internal customers involving ambiguity into actionable tasks

* Gather and document business requirements, systems flow, data flow, data dependencies and functional design.

* Facilitate requirements gathering sessions, solution analysis, project kickoffs, standups and status meetings.

* Manage inbound request queue, prioritize requests, and communicate status with stakeholders.

* Create and manage project plans for long running initiatives and coordinate with team day to day progress.

* Track and report work status for team, people assignments and work completion.

* Provide project status reports and executive summaries as required.

* Own and manage the change management and release management process.

Qualifications

* Bachelor's Degree in education, healthcare administration, analytics or related field

* Minimum of 2 years in a project manager (or related) role, within a service center preferred

* Experience on the front-line interacting with customers

* Strong analytical and independent judgment skills to make effective decisions quickly

* Detail oriented and consistent within and across project management

* Strong written and verbal communication skills

* Proficient in Microsoft Office (Word, Powerpoint, Excel)

Key Competencies

* Effective Communication

* Accountability

* Detail Oriented

* Analytical Thinker

* Organization

* English composition and writing skills

Benefits

* Medical Insurance

* Dental Insurance

* Vision Insurance

* Short & Long Term Disability

* Life Insurance

* 401k with company match

* Paid Time Off

* Paid Parental Leave