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About Emplifi:
Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit www.emplifi.io.
About the Customer Success Team
The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver upon the Emplifi promise - empowering our customers to reach better, engage, and retain modern customers - in a way that ensures maximum value is realized, relevant to their needs. Through this, they are ultimately responsible for retaining and growing Emplifi’s existing client relationships. We leverage the industry's largest social media data set and CX management suite. We continue to challenge the status quo by introducing innovations and enabling our clients to adopt our technology, helping them scale their business no matter where or what industry they are in.
As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore, and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development so that you can grow as a professional and a social media expert advisor.
This senior level CSM position will be based remotely within northeastern North America.
About the Position
This critical client-facing role delivers Emplifi’s Ratings and Review software-as-a-service platform to customers and online shoppers. The person in this role will be responsible for a portfolio of existing accounts, lead new clients through onboarding, and strategize ways to recognize maximum value from and usage of their collected content, whether digitally or in-store. In addition, the ideal candidate should have an eCommerce retail SaaS background and be passionate about delivering exceptional client service.Familiarity with front-end code (HTML, Javascript) and technical troubleshooting is a plus.
Responsibilities:
Requirements:
What We Offer
Full Time
$64k-81k (estimate)
04/10/2024
06/29/2024
emplifi.io
<25
The following is the career advancement route for Customer Success Manager (Ratings & Reviews)- Northeast North America (Remote) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Ratings & Reviews)- Northeast North America (Remote), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Ratings & Reviews)- Northeast North America (Remote). You can explore the career advancement for a Customer Success Manager (Ratings & Reviews)- Northeast North America (Remote) below and select your interested title to get hiring information.
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Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
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Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.