Description

Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor with strong customer communications skills, who is a self-starter and a quick learner to work with our service team in Meridian, MS.

Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.

Responsibilities:

• Provide the best customer service in the industry to our visitors
• Act as customer’s main point of contact
• Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs
• Deliver service-related needs to customers in a timely manner
• Open work orders
• Prepare for closing of retail and warranty jobs
• Collaborate with a great team
• Assist in the day-to-day operations with Parts and/or Service
• Exhibit a high level of commitment and professionalism to customer satisfaction

Qualifications

• Two years of experience in Parts and/or Service support role at an Automotive, Equipment or Heavy Truck Dealership.
• Retail experience is preferred.
• Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, accessories, etc. is a plus.
• Valid Driver's License; clean MVR
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs.
• Must be detail oriented, organized, and can multi-task in a fast-paced environment.
• Willingness to invest time to master every step of our business process.
• Able to work well within a team environment.
• Good time management skills.
• Excellent interpersonal and communication (verbal & written) skills.
• Ability to build strong customer relationships.
• Must be willing to work alternating weekend shifts.

Benefits:

• Salary plus Commission
• In-House Training
• Medical/Dental/Vision Insurance
• Company paid Short-term and Long-term Disability Coverage
• 401(k) Retirement Plan
• Advancement Opportunities

Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which includes a background check and drug test upon offer acceptance.

Empire Truck Sales, LLC is an Equal Opportunity Employer