Description

Empire Property Management Group is looking for a skilled leader to join our team at a Sr. Account (Property) Manager. Empire Property Management Group LLC is a locally owned and operated company located in the Lehigh Valley. Our core business is the rehabilitation of Investment properties both Residential and Commercial. Our competitive wages, excellent benefits package and flexible schedules are designed to fit your lifestyle and achieve your personal and professional goals. If you are a leader passionate about property management, enjoys working with [and developing] a dynamic team then WE WANT YOU!

Job Summary:

The Sr. Account Manager plays a pivotal role in our property management team, serving as the linchpin between property owners, key stakeholders, and our internal operations. This position involves developing and maintaining robust client relationships, ensuring transparent property management operations, and overseeing a team of dedicated professionals. The Sr. Account Manager's responsibilities encompass a wide range of activities, from client liaison to financial reporting, marketing, leasing and property portfolio management. This role is instrumental in guaranteeing client satisfaction, optimizing property profitability, and maintaining a high level of service quality.

Key Responsibilities:

• Client Relationship Management: Cultivate strong and lasting relationships with property owners, ensuring their needs and concerns are addressed promptly. Act as the primary point of contact for property owners, delivering regular updates and reports on their rental properties' activities.
• Team Leadership: Lead and motivate a team of property management professionals, ensuring they align with company standards, goals, and a culture of excellence in customer service, including but not limited to, leading efforts to obtain 5-star reviews, provide 5-star service, and ensuring timely follow-up with property owners. Conduct performance evaluations and provide constructive feedback to team members.
• Financial Management: Ensure accurate and appropriate charging of fees to property owners and hold them accountable for any past-due balances. Actively seek new property management business opportunities to support company growth.
• Transparency and Reporting: Collaborate with cross-functional teams, including team leads and the Maintenance Department, to maintain transparency and streamline property management operations. Prepare and distribute various forms and reports to owners, promoting transparency in portfolio management.
• Operational Excellence: Implement and recommend updates to property management office processes and procedures, working closely with the General Manager and CEO. Uphold company policies and mission while overseeing the profitable management of property portfolios.
• Proactive Communication: Respond promptly to all forms of communication from team members, senior management, and property owners. Provide proactive updates to property owners and address their needs before they request information.

Team leadership:

• Delegating Tasks: Delegating tasks and responsibilities appropriately, considering individual strengths, workload, and development needs, to empower team members and promote accountability.
• Setting Objectives: Establishing clear, achievable goals for the team that align with the overall objectives of the organization.
• Planning and Organizing: Developing plans, schedules, and strategies to accomplish team goals efficiently. This involves resource allocation, task assignment, and timeline management.
• Guiding and Mentoring: Providing guidance, support, and mentorship to team members to help them develop their skills, overcome challenges, and achieve their potential.
• Facilitating Communication: Fostering open communication within the team, ensuring everyone is informed, engaged, and collaborating effectively. This includes holding regular standing meetings, One on one’s, providing feedback, and resolving conflicts.
• Monitoring Progress: Tracking the team's progress towards goals, identifying potential obstacles or issues, and taking proactive measures to address them. This may involve analyzing metrics, conducting performance reviews, and adjusting plans as needed.
• Leading by Example: Demonstrating professionalism, integrity, and commitment to excellence in your own work, serving as a role model for the team to follow.
• Decision-Making: Making informed decisions on behalf of the team, considering input from team members, stakeholders, and relevant data.
• Resource Management: Managing the team's resources effectively, including budget, equipment, and personnel, to ensure optimal performance and productivity.
• Promoting Collaboration: Encouraging collaboration, knowledge sharing, and cross-functional teamwork both within the team and across departments.
• Continuous Improvement: Promoting a culture of continuous improvement by seeking feedback, identifying areas for enhancement, and implementing solutions to enhance team performance and efficiency.
• Adapting to Change: As a team leader it is critical you remain flexible and adaptable in response to changes in priorities, resources, or circumstances, and guide the team through transitions effectively.

Competencies:

• Adaptability
• Business Savvy/Acumen
• Communication
• Customer Orientation
• Detail Oriented
• Flexibility
• Initiative
• Management of Others
• Organizational
• Time Management

Requirements

Required Education and Experience:

• At least two years of experience in property management, finance, or other related industry.
• Proven track record of effectively managing teams in high-pressure, performance-driven environments.
• Strong analytical skills to assess financial data and make informed decisions to support business objectives.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and meticulous attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong interpersonal skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to thrive in a high-paced work environment.
• Proficient in Microsoft Office Suite, Google Work Space or related software.
• Must be able to effectively communicate in English for business purposes.

Preferred Education and Experience:

• Proficient in Appfolio Property Management Software.
• Bilingual is a plus
• 3 years of additional property management or related industry experience.
• Bachelor’s Degree in Business Administration, Management, or a related field is preferred, we recognize that relevant experience can be equally valuable. So while a higher level of education is preferred, we are open to candidates with a proven record of success and expertise in our, or related fields. We believe that hands-on experience is a key indicator of a candidate's ability to excel in this role.

Supervisory Responsibilities:

• Interview, hire, and train new support staff as needed.
• Support daily workflow in the property management office by disseminating information.
• Provide constructive performance evaluations and educate the team to uphold customer service standards.
• Lead by example, fostering a culture of excellence in customer service and team communication.

Work authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EEO statement

Empire Property Management shall follow the spirit and intent of all federal, state and

local employment law and is committed to equal employment opportunity. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.