Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30 locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS:
Shift 1st/Day Shift
Location In-Shop
Schedule Schedule to be provided by leader.
Salary Range $18.00 - $23.47 Per Hour
JOB SUMMARY:
Monitor overall quality of machines, and component repairs performed by the Service Department. Maintain records of results and prepare reports. Promote and develop quality attitudes throughout the operating departments.
ESSENTIAL FUNCTIONS:

• Monitors quality of all machines and components released for shipment.
• Train key service people to perform final test on completed machines.
• Compares results of pre-delivery inspections with field reports of any early hour (to 250 hours minimum) problems.
• Reviews monthly charges to Service Rework and Policy.
• Assists lead people in reducing these charges.
• Ensures that available tooling is complete, fully functional and accurate.
• Performs monthly Scrap Barrel Analysis.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:

• Reviews Service Reports for early hour defects and report them to the appropriate Caterpillar Plant PIQ coordinator.
• Provides feedback to the Empire service person when Caterpillar responds.
• Identifies Service training needs to improve work quality.
• Advises the appropriate Technical Communicator when chronic or serious design or manufacturing defects are found.
• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must be a motivated self-starter.
• Must be well versed in technology tools such as the Internet, Email, spreadsheet development, word processing programs, and database management.
• Ability to maintain consistent attendance to meet required scheduled hours.
• Must have interpersonal skills sufficient to professionally explain problems to management and service people.
• Must have technical knowledge and experience with Caterpillar equipment.
• Must be able to analyze a situation and prepare a clear, concise written report.
• Must be able to develop and maintain detailed records.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• High school diploma or General Education Degree (GED). College degree preferred.
• Valid driver’s license.
• Previous quality control experience with Caterpillar products.
• Knowledge of Empire operations, procedures, and policies.
• Experience using Empire computer systems.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment