Job Description

The primary goal for a service advisor is to gain customer trust. Once that relationship is established, the stage has been set for addressing customer needs, creating a life-long customer relationship, and making money for yourself and the company.

Responsibilities

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled
• Ensures the daily inventory of technicians' time is consistently sold to service customers
• Distributes work between technicians efficiently
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Assists in diagnosing vehicle problems; orders parts and tools as necessary
• Oversees administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintains good working relationship with factory(s) and fosters positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Company Description

The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us…