Empire Automotive Group Auto mall Toyota/Mazda of Green Brook, NJ: Sales BDC Consultant 

A strong first impression with customers is an essential part of the automotive sales process. Our Guest Relations Representatives provide that friendly, helpful voice for consumers who reach out to us with their automotive needs.

Your Daily Work Schedule:

• Answers customer calls and establishes follow-up with sales appointments.
• Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provides customers with initial product information and directs them to the appropriate dealership resources.
• Presents initial financing options based on customer needs.
• Follows up with leads that are not ready to make an appointment or are no-shows.
• Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management.
• Utilizes CRM tracking system daily.

Personal Career Growth and incentives:

As a rapidly growing automotive group we have fantastic career opportunities with 401k, health benefits, dental and vision. Also, we have incentive programs through all our dealers including promoting from within allowing you to grow with us! If you've got a passion for people and the desire to succeed, working at Empire Automotive Group is your next job!

Qualities we’re looking for:

• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You Enjoy speaking to people, helping them with a patient focus and attention.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• You have strong computer and multitasking skills.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

  401k Plan 

 Paid time off (PTO) 

 Competitive Pay Plans 

 Health Insurance 

 Dental Insurance 

 Vision Plans 

 Promotion from within