Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

The Network Engineer is a central university office position responsible for voice, data and wireless engineering for Emory Enterprise communications systems

JOB DESCRIPTION:

• Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
• In the Network Operations Center, he/she will also monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures, and interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.
• Develops software and tools for optimizing network monitoring and performance.
• Installs, configures, maintains, and troubleshoots network services and devices.
• Interacts with customers to resolve network issues.
• Performs inspections and upgrades.
• Develops and maintains documentation.
• Monitors network performance and prepares usage and outage statistics and post-mortem analyses to document incidents and provide histories for future reference and research.
• Designs system configuration.
• Collaborates with others for active maintenance and future growth.
• Sets policies, guidelines and best practices.
• Reports on results.
• Position acts as a subject matter expert on network communications and provides auxiliary support for other Emory IT services, and supports other Library Information Technology Services (LITS) and Healthcare staff to troubleshoot and resolve network and service related issues at the customer premise.
• Position can provide 24 x 7 on-call support to assist with restoring service.
• Has the aptitude to perform troubleshooting, testing, scripting and coding and demonstrates leadership and mentoring of less-experienced technicians.
• Provides support without direction, and support modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services.
• Ability to simultaneously manage and track multiple projects requiring complex solutions, to include AV systems, engineering of new Networks, enhancement of existing networks and building refresh.
• Configure and install network equipment to include Cisco Catalyst and Nexus lines
• Maximize network reliability by ensuring correct performance, troubleshooting network problems, when scheduling new installs and upgrades.
• Willing to work evening and nights to accomplish changes that can’t be done during the daytime
• Ensure that all requirements are meet on new installs and compliance to network standards are accomplished.
• Implements, or deploys technical services as needed to resolve advanced and complex problems then appropriately transitions them to operational status.
• Interact with customers to manage projects, prepare change management notifications and to provide impact summaries outlining details and timelines.
• Interact with vendors to coordinate work, authorize and monitor network access, enhance performance and troubleshoot issues, and to enforce Emory standards.
• Participates in service transition by ensuring the services are properly documented and all staff is ready to take part in operational turnover responsibility.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Performs other duties as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in computer science, computer engineering, or related field, and five years of related IT experience, OR an equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Ability to interact with technical and non-technical people
• Ability to manage projects independently
• Ability to follow guidelines, policies and standards
• bility to mentor others.
• Knowledge of processes and procedures such as Information Technology (IT) change management and Information Technology Infrastructure Library (ITIL) fundamentals.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.