Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: 

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits 
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more! 

Full-Time / 8am - 5pm / 40hrs

Description

JOB DESCRIPTION:

• Greets and welcomes all customers utilizing the EHC customer service model.
• Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
• Arrives patient appointments in IDX and presents appropriate paperwork to patient.
• Verifies the accuracy of patient demographics and insurance information, updating IDX when applicable.
• Reviews insurance eligibility and primary care provider information via online insurance verification system and/or contact insurance carrier to obtain eligibility and benefits and takes appropriate action.
• Collects all payments according to guidelines and enters into IDX.
• Checks out patients ensuring all TEC financial and service requirements have been fulfilled.
• Enters outpatient and inpatient charges into IDX.
• Schedules all walk-in or add-on appointments and prepares necessary paperwork. Registers any new patients not pre-registered including those requiring specialized registration such as transplants, student health and occupational medicine.
• Verifies and processes referrals, authorizations, and links to appointment.
• Balances and closes all charge and payment batches by the end of each day.
• Schedules ancillary services.
• Assists with patient flow by tracking and monitoring patient wait times.
• Answers and directs incoming calls according to section guidelines.

MINIMUM QUALIFICATIONS:

• High school diploma/GED preferred or equivalent and twelve (12) months experience in healthcare or customer service OR a Bachelor's degree.

Supporting a diverse, equitable and inclusive culture: Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties