Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.
• Additional duties may include:
  • Scheduling return visits o Scheduling ancillary appointments
  • Registering or scheduling new patients
  • Scheduling imaging and procedures within their local clinic
  • Completing patient data forms
  • Coordinating provider referrals
  • Retrieving medical records
• Acts as an administrative resource for all staff in the coordination of a patient's care
• Works collaboratively with management to remedy or escalate patient complaints
• Covers for front desk and other back-office staff as needed
• Provides basic support for the training of new PCCs and other administrative staff as needed
• Completes precertification authorizations as required

MINIMUM QUALIFICATIONS:

• High school diploma or GED preferred
• 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience
• A successful candidate will possess the following competencies and skills:
  • Ability to provide a high level of customer service;
  • Excellent communication skills, both verbal and written;
  • Ability to work in a team environment;
  • Time management skills;
  • Empathy for others.

Patient Care Coordinator, ESA, Salary: $16.84- $25.26/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.

Additional Details

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.