Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

Clinic Laboratory Support Service Coordinator

Shift: 8:30am- 5:00pm

JOB DESCRIPTION SUMMARY:

• Coordinates daily activities of the Clinic Phlebotomy Services staff responsible for registration, collection, labeling and/or processing of patient specimens for testing.
• Possesses all skills of Tech III to fill staff vacancies as needed.
• Monitors operation and productivity, prepares work schedules, trains new staff, oversees computer functions, and prepares monthly quality/safety reports.
• Ensures all resources and people are in place to support each shift to handle workload.
• Makes sure each staff member is aware of responsibilities and time constraints.
• Provides supervision and instruction to staff; documents performance issues and takes immediate corrective action as appropriate; makes recommendations to supervisor concerning staff performance evaluations and disciplinary issues which may require formal action.
• Participates in interviews as requested. Initiates incident reports and immediately forwards the information to the proper administrator for completion.
• Works with manager to formulate plan for professional development.
• Attends educational in-services and training classes for various computer systems as necessary.
• Is proficient in computer programs necessary to track and document work related items.
• Maintains up-to-date records pertaining to daily collection logs and billing reports and takes action to resolves any pending work.
• Maintains an attitude of total commitment to customer satisfaction.
• Responsible to oversee training for all new staff. Acts as a liaison to other healthcare departments for problem resolution.
• Clearly demonstrates flexibility and creativity needed to adjust plans and capture new opportunities.
• Evaluates new products as available and initiates implementation procedures as appropriate.
• Coordinates the ordering and/or processing of patient specimens maintain the integrity of each specimen.
• Initiates steps to prevent reoccurrence of errors or poor service.
• Practices universal precautions, barrier protection methods, infection control and isolation procedures to ensure a safe work environment.
• Reviews test requisitions and specimen labels for accurate information and orders tests appropriately; follows up on all tests with incomplete information or questionable test orders.
• Schedules and arrives lab appointments. Verified and updates insurance information and triages specimens to the proper testing facility.
• Participates and documents quality improvement activities as it relates to registration procedures, wait times, phlebotomy, processing and the transportation of specimens.MINIMUM QUALIFICATIONS:
• Preferred High school diploma or equivalent.
• Some college preferred. 4 yrs phlebotomy processing preferred. Phlebotomy certification preferred.

Clinic Laboratory Support Service Coordinator

Salary: $17.95- $30.02/hour

The grade and salary of the position are based on specific criteria met within the qualifications of each level, relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.

Additional Details

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.