From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 59 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

The Director of Clinic Operations (DCO) directs the daily clinical operations of all regional EmergeOrtho locations. The DCO coordinates the strategic operations of clinics and ancillary services by installing a sound management network and delegating key duties appropriately. A group of managers, supervisors, and staff, including clinical, ancillary, and patient support services report to the DCO, relaying operational matters, necessary changes, current events, and the status of any assigned projects. The DCO assumes a lead role in the establishment of company policies, procedures, strategies, organization, and development of corporate culture and operational identity.

The DCO works collaboratively with other members of Management and with physicians to optimize all aspects of the practice, rendering efficient and profitable services while ensuring excellent patient care. When the potential for company expansion arises, the DCO participates in the development of growth plans. The DCO must maintain an accurate knowledge of healthcare regulations mandated by the government.

Qualifications and Experience:

• A Bachelor’s degree, preferably in a clinical discipline or business or healthcare management.
• Education in Lean and Six Sigma, preferred
• Minimum of three years’ experience in a healthcare management position
• Excellent organizational, communication and leadership skills.
• Ability to multi-task, prioritize and exercise time management.
• Ability to analyze and develop business and operational strategies.
• Ability to manage a group of skilled personnel.
• Strong skills communicating and interacting with physicians, patients and staff
• Proficient in documentation, computer systems, electronic health records, and practice management
• Ability to exercise initiative, problem-solving and decision-making to effectively plan, prioritize, and complete projects/tasks in a faced paced, changing environment

Responsibilities include, but are not limited to:

• Manages and oversees operations for clinic locations
• Collaborates with the executive team to set operational goals that align with EmergeOrtho’s mission, vision, and values
• Responds to major staff and patient concerns in a timely manner
• Meets with department managers on a regular basis to make sure all operations are running smoothly
• Provides strategic direction for all assigned departments
• Keeps an open line of professional communication with managers, assigned staff, and providers
• Maintains a pleasant and cooperative demeanor
• Utilizes available reporting software to evaluate operations
• Maintains operations by following policies and procedures; reporting needed changes
• Contributes to team effort by accomplishing related tasks as needed
• Participates in, and may serve as administrative lead/support for, committee meetings to offer feedback and facilitate system changes.

Other

• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Ensures all clinical personnel are appropriately trained, licensed, and credentialed
• Give clear directives to assigned team, permitting appropriate dissemination of procedures, protocols, and general information throughout the practice.
• Interact daily with COO regarding current business matters; assist colleagues in administrative projects; provide operational insight.
• Manage and communicates closely with all physician and non-physician leadership and staff and all other managers in effort to optimize operational workflow.
• Strive to minimize liability issues and patient complaints.
• Assist in conducting interviews of management as well as medical provider candidates.
• Write and respond to a high volume of emails in a prompt manner; place and receive a large number of phone calls daily.
• Develop or finalize the development of written protocols for clinical operating procedures
• Reviews physician schedules periodically to maximize physician efficiency and productivity and coordinates changes with COO, management team and physicians
• Ensures the practice adheres to all applicable regulatory standards
• Makes recommendations for purchase of capital equipment to COO
• Monitors available reports for the purpose of improving operations
• Ensures the practice complies with all applicable state and federal laws and regulations and practice policies and procedures in the clinical area
• Maintains patient confidentiality; ensures practice complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains compliance with practice policies and procedures
• Performs all other tasks and projects assigned by the ED/CEO or physicians
• Travel to regional locations required up to 20%