The office scheduler position acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.

Responsibilities include, but are not limited to, the following:

• Utilize practice management software to perform specific duties
• Primary resource for all incoming calls
• Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller
• Return phone calls within acceptable time frames
• Handle urgent/emergent situations arising from the patient, through the hospital or home health organizations
• Maintain Urgent fax documents
• Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests
• Maintain No Show list and attempt to contact patients twice to reschedule
• Update pertinent information in a patient chart
• Maintains a pleasant, cooperative demeanor while performing all duties
• Notify Team Lead or Manager of issues interfering with department operations