Description

Importance of this ministry function

The Client Care Team is vital to the success of Emerge, as it welcomes clients, new and existing, to our practice, assists with all their needs, and makes their experience with us as comfortable as possible. This Team provides valuable support to not just our clients, but the entire Emerge family.

Duties include

• Greet clients when they arrive to check-in for appointments in a consistent friendly manner
• Assist clients when checking out
• Schedule clients based upon defined criteria
• Collect copays and balances due
• Answer telephones, emails and other communications professionally and compassionately
• Maintain clinical schedules as needed
• Monitor or proctor psychological testing
• Assure the common areas are neat and presentable
• Follow opening/closing procedures to ensure readiness for the day and safety at night
• Perform clerical duties as necessary for your position or as assigned by management

Benefits Available

• Medical (including a Health Savings Account), Dental, Vision, Life, and Voluntary Life available
• Accident and Cancer Policies available
• Retirement plan with employer match available
• Paid Time off including vacation and personal time as well as 9 paid holidays

Requirements

General Requirements

• Be a committed Christ follower
• Embrace the mission, vision and values of Emerge
• Demonstrate servant leadership qualities
• Maintain flexibility in schedule as hours vary with morning and evening shifts, along with an occasional half-day on Saturday
• Understand and adhere to HIPAA requirements
• Proficient with technology
• Possess strong written and oral communication skills
• Maintains a professional manner in all interactions with clients and staff

Preferred Skills

• Familiarity with electronic health record systems
• Intermediate to advanced skills using Microsoft Office 365 products
• Client payment processing experience