8 Director of Ecommerce / Ecommerce Manager Jobs in Cleveland, OH
Emerald Resource Group is Hiring a Director of Ecommerce / Ecommerce Manager Near Cleveland, OH
Position Summary:
The eCommerce Product Manager is a pivotal role operating across multiple business units, serving as the focal point for the development, management, and optimization of the organization's eCommerce, website, and portal capabilities. This role plays a critical part in enhancing the organization's online presence, user experience, and functionality of digital platforms to meet business goals, engage users, and drive conversions. Strong technical acumen, cross-functional collaboration, and prioritization are essential for ensuring the effective operation and continuous improvement of these platforms.
Essential Functions and Responsibilities:
- Partner with the sales and marketing organizations to develop and execute a comprehensive strategy for the organization's websites and portals aligned with business objectives, customer personas, customer journeys, and conversion objectives.
- Lead the design, development, and maintenance of the company's eCommerce, websites, and portals, ensuring they reflect the brand identity and adhere to best practices in web design and user experience.
- Oversee content creation, publication, and optimization for websites and portals, maintaining up-to-date, accurate, and engaging content.
- Create intuitive and user-friendly interfaces, optimizing the user journey and overall experience.
- Implement search engine optimization (SEO) best practices and analyze website traffic and user behavior to make data-driven decisions for improvements.
- Track and report on key performance indicators (KPIs) related to website and portal performance, proposing and implementing optimizations as needed.
- Ensure the security of websites and portals, including data protection and compliance with relevant regulations and standards.
- Collaborate with marketing content teams, IT, and other departments to align website and portal activities with organizational goals/priorities and ensure effective communication of updates and changes.
- Manage the budget for website and portal-related expenses, ensuring cost-effectiveness.
- Address and resolve technical issues and bugs, coordinating with IT, content owners, and 3rd party support teams as necessary.
- Utilize data analytics tools and techniques to derive insights from product information, identifying opportunities for improvement and optimization.
- Develop and deliver training for system end-users (customers, channel partners, sales), internal content providers users (CMS), and other stakeholders.
- Gather feedback from various sources, including customers and internal teams, to continuously improve product information content and processes.
- Manage relationships with third-party vendors or agencies involved in content creation, data management, credit card processing, and/or system support as needed.
- Bachelor's degree in business, information management, or a related field.
- Minimum of 3 years' experience with eCommerce, website/portal management, digital marketing, or related roles.
- Strong understanding of content management systems (CMS), web development technologies, Product Information Management (PIM) platforms, and web analytics.
- Experience with Dynamic Web, Salsify, and/or MS D365 is a plus.
- Knowledge of web development languages (e.g., HTML, CSS, JavaScript) is a plus.
- Proficiency in SEO, web design, and user experience principles.
- Familiarity with data security and privacy regulations (e.g., GDPR).
- Excellent analytical, problem-solving, project management, and organizational skills.
- Effective communication, facilitation, conflict-resolution, and collaboration skills.
- Attention to detail and commitment to delivering high-quality digital experiences.
- Adaptability to changing priorities and technological advancements.
- Displays a positive customer-focused work attitude and a strong team player.
- Commitment to continuous improvement.
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Contact Mark at markjr@emeraldresourcegroup.com .
Job Summary
Full Time
$125k-159k (estimate)
05/05/2024
05/20/2024
emeraldresource.com
NASHVILLE, TN
25 - 50
2004
MICHELLE PERRY
$5M - $10M
Specialty Trade in Construction
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About Emerald Resource Group
8A / SDVOSB / WBE /SBE / SDB CAGE CODE: 41DW3 - DUNS NUMBER: 360914480 VOICE/DATA NETWORKS AND SERVICES: (NIPRNet, SIPRNet, JWICS) Copper and Fiber We design engineer and install customized telecommunications networks including Telephone Systems, Audio Visual, VTC, CCTV, Access Control, and ISP/OSP Cabling and Fiber solutions to meet standard and enhanced telecommunication services. We provide a complete installation in a cost effective and timely manner, with outstanding customer service. Emerald Resource Certifications: HOLOCOM SIPR SECURE COMMUNICATION PDS - DOD APPROVED - www.holocomnetw...orks.com HUBBELL PREMISE WIRING Teaming Partners and GSA Schedules: Graybar- National Company GSA 51V-Hardware Super Store Schedule - GS 21F-0003U GSA 70 IT Schedule - GS-35F-0374M Technical Innovation VTC/SecureVTC GSA GS-03F-0010R Tandberg GSA Letter of Authorization UTDI Avaya Phones Systems GSA 70 IT SCHEDULE - GS-35F-0156V Contact Centers, Mobile Workers, Remote Workers, Office Roamers Communications Public Safety Communications Past Government Performances Include: DISA Avaya Phone System Installation, Maint. & Srvc Ft. Campbell KY Telecom - SIPR/NIRP/Fiber Ft. Campbell KY Telecom Construction Duct Syst & underground fiber network (OSP) Ft. Campbell KY - AV/VTC/CCTV/ACCESS Control Robins AFB AV install State of TN Dept. of Military Hardware Metro Govt. of Nashville - IT Staffing - ITIL / SDE Consultants.
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