Job Title: Residential Serviceman

Reports to: Residential Division Manager

Location: Des Moines, IA

FLSA Status: Full-Time / Non-Exempt / Union

Since 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa. We perform all types of electrical work including commercial, industrial, residential, voice/data cabling, traffic signalization and underground installations. We continue to strive towards excellence by employing individuals with the intelligence, talent, and skills required to contribute to our growth and success and by focusing on employees' individual performance and unification with the team! All successful employees are focused on customer satisfaction and dedicated to meeting our vision of an inclusive and unified workforce.

Position Description. Our Residential Serviceman Electricians are dedicated to providing short-order service and warranty calls for residential homes within the Central Iowa region. This position requires an individual driven to customer satisfaction, interfacing with customers in both expectations and satisfaction. *Must be willing to join IBEW Local Union 347.*

Essential Duties/Responsibilities

• Work with dispatch and customer to determine scope of project and scheduling jobs
• Travel to various project sites to resolve issues or develop a deeper understanding of the project and any issues at the point of installation
• Troubleshoot equipment electrical systems and work with team to determine needs and materials
• Schedule jobs according to materials, job lists and customer expectations
• Install, repair, maintain and test residential electrical systems in full support of Baker Electric's safety and operational objectives
• Coordinate with the customer at the completion of the job to verify completed work
• Provide billing details and invoices to customer, as well as Residential Project Manager Assistant
• Maintain confidentiality of work and any Baker Electric project knowledge
• Escalate critical and/or sensitive issues to Project Managers or company leaders with recommendation for resolution
• Other related duties as assigned

QUALIFICATIONS. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education and Experience (Knowledge)

• 5 years related experience; Preferred licensed electrician
• High School diploma or GED required
• Completed a DOL/BAT apprenticeship program
• Must have a valid driver license

Required Attributes and Competencies (Skills)

• Ability to work independently, scheduling work and prioritizing jobs
• Ability to communicate effectively
• Ability to troubleshoot and provide accurate
• Ability to install power systems, such as lighting, fire protection, security and data
• Ability to build and install control panels and provide maintenance to systems
• Experience finding and repairing faults in electrical apparatus and circuits
• Ability to verify compliance and functionality of installations
• Ability to manage material estimates

Physical Requirements (Ability)

While performing the duties of this job, the employee is regularly required to walk, sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls, to reach with hands and arms, to climb or balance, to work off ladders, to maintain a standing position for long periods while performing work, and to stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (50) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee must have the ability to navigate around job site locations autonomously.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At the jobsite, the employee may be required to work outdoors, being exposed to wet, humid, dusty, sunlight and other unfavorable conditions (cold and heat); may have to navigate high, precarious or tight locations; may be required to move mechanical and electrical parts; and may face risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.