Who We’re Hiring:

EMC Mechanical Services is searching for a Service Coordinator to join our team! The Service Coordinatoris responsible for the clear and efficient communication with technicians, department managers, and other team members in order to ensure EMC’s customers receive the highest quality service possible. This includes scheduling, managing a significant call volume, and making decisions independently while maintaining a positive customer service mentality.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Service Richmond since 1898, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Making Lives Better.

What We Offer:

EMC Mechanical Services offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Discounts on Woodfin services for employees.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid vacation that accrues from day one.
• Employee Assistance Program for support when needed.

What You’ll Do:

• Operate a multi-line phone system and Online Messaging system in order to communicate withinternal and external customersregarding job orders and needs.
• Maintain a "Big Picture" view of calendar regarding technician scheduling in order to assign real time and future technician jobs.
• Always aware of the Central Virginia territory and changes that may occur: IE. Directions, zip codes, local terminology, additional routes, etc. which may influence the timeliness of a Technician’s response time.
• Continually exhibit a positive, customer service mentality with both internal and external customers.
• Remain confident in their ability to make the correct decision when determining Technician call order and stops.
• Positively contribute to the culture and overall success of the company and department.
• Communicate with technicians regularly to keep on track with the progress of the job.
• Communicate with customers to address their needs and make sure that all issues are addressed expeditiously and professionally.

What You’ll Bring:

• High school diploma or equivalent.
• Previous experience with service dispatch is beneficial.
• Previous exposure to the plumbing or HVAC trades or a similar business is preferred.
• Ability to work in a fast-paced work environment.
• Ability to quickly learn utilized software and processes.
• Team player with a desire to contribute to the overall success of the company.
• Strong written and verbal communication skills; Including excellent telephone Skills.
• Experience with a multi-line telephone system.
• Fluent English-speaking and writing skills.
• Upbeat personality with a warm and friendly demeanor.
• Organized, detail oriented, able to handle a variety of tasks in a simultaneous manner.
• Must be an independent thinker - "Go Getter" mentality exhibiting Initiative to make decisions and trust your instincts.

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We’re constantly seeking individuals who can contribute to our company’s growth and success.

At EMC Mechanical Services, we’re dedicated to creating a respectful and inclusive workplace. We’re an Equal Opportunity Employer and don’t discriminate based on various factors, including race, religion, gender, age, or disability. Our employment decisions are solely based on merit, competence, performance, and business requirements, ensuring fairness and equal opportunities for all.