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Senior Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously.
Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives.
As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.
We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Draper, Utah .
What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.
You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will :
Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement
Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement
Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships
Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
Maintain awareness of all service matters and manage customer during high priority escalations
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :
Essential Requirements
Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects
Strong organizational and planning skills, being able to coordinate teams across all program activities
Proven analytical, problem solving and negotiation skills
Be strategic and have had a successful history of growing accounts
Desirable Requirements
Bachelors’ Degree
IDPA, Avamar, Data Domain, IBM Tape Libraries, DPA are desired
Last updated : 2024-05-22
Full Time
$73k-90k (estimate)
05/24/2024
06/05/2024
The job skills required for Senior service engineer include Problem Solving, Products and Services, Initiative, Planning, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior service engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior service engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior service engineer positions, which can be used as a reference in future career path planning. As a Senior service engineer, it can be promoted into senior positions as a Field Service Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior service engineer. You can explore the career advancement for a Senior service engineer below and select your interested title to get hiring information.