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Description
The Opportunity :
The Payment Plan Account Specialist (Account Specialist) will liaise with departments such as Financial Aid, Financial Systems Management, University Accounting, Veteran Student Services, Admissions, Academic Advising, ERNIE Central, Office of the Registrar, Housing & Residence Life, Dining Services, Athletics, Campus Safety & Security, Campus Bookstores, Flight Department, Office of Global Engagement, Health Services, SGA, Student Affairs, International Student Services, Human Resources and the Provost Office to ensure the highest level of customer service is provided to our students, while maintaining compliance in accordance with established accounting practices, U.
S. Department of Education and other regulatory agencies.
The Account Specialist must have an in-depth knowledge and understanding of a student’s life cycle. This includes the application and registration process, student refunds, payment deadline policy, awarding guidelines for financial aid, payment plans, cancellation policy and procedure.
The incumbent must also be well versed with third-party sponsorships and billing, including but not limited to : VA chapters 30, 31, 33, and 35, military branches and other third-party sponsors.
This person must be detail-oriented with the skill set to recognize anomalies in billing, payments and other student related processes.
The Account Specialist is responsible for creating, auditing, and maintaining residential and Worldwide term-based payment plans.
The incumbent requires in-depth knowledge of the Payment Plan Module in TouchNet and Campus Solutions. This person must have a full knowledge and understanding of the set-up, administering, and reporting functions within payment plans, and understand payment plan behavior in order to identify anomalies and determine resolutions.
development of a collaborative relationship with all other departments involved in the withdrawal process; and the ability to communicate final withdrawal outcomes to students.
This person must be able to take corrective action and administer appropriate solutions.
The Payment Plan Account Specialist will provide input to applicable departmental University policies and procedures. The Account Specialist will provide customer service to ERNIE Central, staff, and faculty.
It is required that the Account Specialist must have a thorough understanding and knowledge of state and federal regulations, University Administrative Policy / Procedures (APPM) and the Worldwide Policies and Operations Manual (POM) to ensure compliance within each area.
Proficiencies are desired in Campus Solutions, TouchNet, Salesforce, SharePoint, Oracle Imaging and Workflow, Workday, Educational and Training Administration (ETA) system, Flight Ops, Atrium, and Microsoft suite applications.
Responsibilities include the following :
determine the appropriate refund of tuition based on the University withdrawal schedule
About Embry-Riddle Aeronautical University :
At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace.
Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience.
This breadth of reach ensures that students can access our exceptional programs without geographical limitations.
With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support.
In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.
Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program.
To find out more about our benefits and why ERAU has been named a Great College to Work For for 13 consecutive years, visit our careers page.
Qualifications
Bachelor's degree and at least three years of experience working in a billing role. This role will require strong analytical skills and a technical expertise with Microsoft Office, including experience with Word, Excel, Outlook and PowerPoint.
Last updated : 2024-04-23
Full Time
$45k-58k (estimate)
04/24/2024
05/11/2024
ERAU.EDU
<25
The job skills required for Payment specialist include Billing, Accounting, Customer Service, Microsoft Office, Credit Card, Analytical Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Payment specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Payment specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Payment specialist positions, which can be used as a reference in future career path planning. As a Payment specialist, it can be promoted into senior positions as a Billing Clerk IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Payment specialist. You can explore the career advancement for a Payment specialist below and select your interested title to get hiring information.