**Job Overview:** We are seeking a skilled Front Desk Manager to oversee the daily operations of our front desk area. The ideal candidate will have a strong background in hospitality management and excellent customer service skills. **Responsibilities:** - Manage and supervise front desk staff, including training and scheduling - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain a clean and organized front desk area - Oversee night audit procedures and ensure accuracy of financial transactions - Utilize phone systems to handle incoming calls and reservations - Provide exceptional guest services to enhance overall guest experience **Skills:** - Proficiency in phone etiquette and handling phone systems - Previous experience in a hotel or resort setting is preferred - Strong background in front desk operations and guest services - Knowledge of night audit procedures is a plus - Excellent customer service skills with a focus on guest satisfaction - Bilingual proficiency is advantageous for interacting with diverse guests This position offers the opportunity to work in a dynamic hospitality environment, utilizing your skills to create memorable experiences for our guests. If you have a passion for delivering exceptional service and managing front desk operations, we invite you to apply for this rewarding role.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Elizabeth, NJ 07201 (Required)

Ability to Relocate:

• Elizabeth, NJ 07201: Relocate before starting work (Required)

Work Location: In person