Embassy Suites by Hilton Jacksonville is looking for a new Guest Service Supervisor to join our team. 

As a Guest Service Supervisor you will:

• Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. 
• Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, and empowering them.
• Review room status and group activity and effectively communicate information to other departments to increase team efficiency and overall productivity.
• Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
• Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, and special requests.
• Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) 
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions when necessary.
• Demonstrate commitment to servicing the guest by being hospitable and accommodating.
• Report shift experience to department manager(s) and notice for any guest follow up requirements.

Qualifications

• A high school education or equivalent
• OnQ experience required
• At least 1 year of hotel supervisor experience required
• Excellent verbal and written English communication skills
• Ability to handle cash or credit transactions with high sense of security
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Benefits 

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement 
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goal

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.