1 Bell Attendant / Shuttle Driver Job in Oklahoma, OK

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Bell Attendant / Shuttle Driver

Embassy Suites by Hilton OKC Will Rogers Airport

Oklahoma, OK | Full Time

$20k-28k (estimate)

2 Months Ago

Bell Attendant / Shuttle Driver

$20k-28k (estimate)

Full Time 2 Months Ago

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Embassy Suites by Hilton OKC Will Rogers Airport is Hiring a Bell Attendant / Shuttle Driver Near Oklahoma, OK

Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Bell Attendant / Shuttle Driver for the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma.

At Embassy Suites, we pride ourselves on creating memorable experiences for our guests. Nestled just a stone’s throw away from Oklahoma City Will Rogers World Airport, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.

Job Purpose:

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Kindly transport guests to and from the Airport and authorized pick up/ drop off point in close proximity to the Airport.

Essential Duties/ Responsibilities:

Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.

Other Duties / Responsibilities:

Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Maintains the upkeep and cleanliness of the Airport Shuttle.
Accurately logs Airport Shuttle usage.

SUPERVISORY DUTIES – None

JOB QUALIFICATIONS

Knowledge

Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.

Skills

Must have vision ability see objects and people at a distance.
Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.

Abilities

Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.

Education/Formal Training

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Licenses or certificates:

Valid driver's license, with a clean driving record.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Experience

No prior experience required. Prior hospitality experience preferred.

Materials/Equipment Used

Two- and four-wheeled luggage carts, standard office equipment.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

This job requires the ability to perform the following:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities
Reduced Room Rates throughout the portfolio
401(k)
Employee Discount
Flexible Schedule
Flexible Spending Account
Life Insurance
Parental Leave
Referral Program

At Embassy Suites by Hilton - Oklahoma City Will Rogers World Airport, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in e-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.