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8 Front Office Supervisor (ONQ Certified required) Jobs in Duluth, GA

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Front Office Supervisor (ONQ Certified required)
$36k-50k (estimate)
Full Time 2 Weeks Ago
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Embassy Suites Atlanta/Sugarloaf, GA is Hiring a Front Office Supervisor (ONQ Certified required) Near Duluth, GA

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities 
• Manage and monitor activities of all employees in the Front Office department making sure the team adheres the standards of excellence 
• Conduct employee training and development; assist in performance reviews and disciplinary action 
• Maintain a professional and high-quality service-oriented environment at all times
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. 
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. 
• Greet guests upon arrival and ensure escort to accommodations if appropriate. 
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. 
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly department meetings keeping staff informed of all activities in the hotel.
• Must be flexible, must be able to cover shifts when necessary. 
Education/Experience
• Associates Degree in Hospitality preferred 
• 1-3 years’ experience in hospitality required, previous experience with Hilton preferred. Knowledge of OnQ software required. 
• Supervisory experience preferred 
• Customer service experience required 
• Experience handling cash and credit card procedures 
• Attention to detail 
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-50k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

05/12/2024

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Embassy Suites Atlanta/Sugarloaf, GA
Full Time
$24k-31k (estimate)
4 Months Ago

The job skills required for Front Office Supervisor (ONQ Certified required) include Front Office, Guest Service, Customer Service, Leadership, Housekeeping, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor (ONQ Certified required). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor (ONQ Certified required). Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Supervisor job description and responsibilities

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

02/18/2022: Terre Haute, IN

Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.

02/11/2022: Bridgeport, CT

Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.

02/28/2022: Brockton, MA

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.

12/31/2021: Fresno, CA

The supervisor must be able to work effectively under duress and provide direction to other members of the support team.

01/06/2022: Austin, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Supervisor jobs

Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.

12/24/2021: Florence, AL

Allocate rooms to expected arrivals after checking the guests preferences and special requests.

02/26/2022: Fort Myers, FL

Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

01/24/2022: Utica, NY

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

01/14/2022: Lompoc, CA

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

01/27/2022: Gainesville, FL

Step 3: View the best colleges and universities for Front Office Supervisor.

Calvin University
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