Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.

Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Assist guests with check-in and check-out processes, ensuring accuracy and efficiency
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Coordinate with other hotel departments to fulfill guest needs
- Ensure the lobby area is clean, organized, and presentable at all times
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments as needed

Skills:
- Previous experience in front desk or guest service roles preferred
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Knowledge of hotel management systems and procedures
- Excellent verbal and written communication skills
- Proficient in phone etiquette and operating phone systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving abilities

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career advancement, and a supportive work environment in the hospitality industry. Apply now to become part of our dedicated team!

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Weekends as needed

Work setting:

• In-person
• Resort

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person