Come join our team as Clinic Manager! We are hiring for both our Indianapolis (Castleton) and Columbus locations.
As a Clinic Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.
The Clinic Manager is responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload.
About Ellie
Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie family has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.
Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.
We Offer:

• Unique pay model with industry leading compensation
• Comfortable, furnished offices and clinic environment
• A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
• Additional benefits and perks

Tasks & Responsibilities:

• Maintain billable hours expectations.
• Hold staff compassionately accountable for meeting performance expectations.
• Assist in training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
• Provide clinical oversight to clinic’s independently licensed and associates, including signing clinical documentation for pre-licensed providers.
• Provide 1:1 consultation with staff to review clinical quality, productivity, and clinical documentation
• Lead in monitoring and managing clinic office schedules and office supplies.
• Serve as point of contact for building management related issues or concerns.
• Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing.
• Review EHR service lines and complete error corrections as needed.
• Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
• Partner with clinic director to support administrative changes as needed (office space and waitlist).
• Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes
• Coordinate office supply orders for clinic (ordering and monitoring)
• Co-facilitate clinic meetings and consultation groups, including documentation.
• Serve as back-up for clinic director when they are out of the office.
• Additional duties as assigned

Required Skills/Abilities

• Master’s Degree or higher education in mental health discipline.
• Independently licensed with a Indiana -issued clinical practice license (e.g., LCSW, LMFT, LMHC, LP).
• Strong leadership and problem-solving skill sets.
• Strong working knowledge of state requirements regulating mental health practice.
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications.
• Adept at learning and navigating Electronic Health Record system.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.
Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.