Job Details
Job Location
Downtown - Elkhart, IN
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$63,600.00 - $92,200.00 Salary/year
Travel Percentage
Up to 25%
Description
Classification: Department Head Computer Services
Location: Downtown Library Computer Services Department
Job Grade: 18
Job Category: A Full-time
FLSA Status: Exempt
Reports to: Director of Public Services
SUMMARY
The Head of Computer Services oversees the daily operations of the Computer Center as well as the development, maintenance, and use of computer hardware, software, systems, and networks by both staff and patrons at five (5) library locations. To do so, this position manages the computer services budget, directs and delegates projects and tasks, and supervises departmental staff.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
ORGANIZATION-WIDE EXPECTATIONS

1. Follows and enforces established Library and personnel policy, procedures and work standards
2. Attends work regularly, on time, and as scheduled
3. Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal)
4. Maintains confidentiality of sensitive information
5. Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet
6. Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment
7. Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment

JOB-SPECIFIC ACCOUNTABILITY

1. Provides input to the Director of Public Services and participates in the recruitment, interviewing, hiring, training, and terminating of departmental personnel
2. Supervises (see supervisor responsibilities below) and provides guidance to departmental personnel
3. Plans, develops, promotes, implements and evaluates departmental programs, services and collections in coordination with the Director of Public Services
4. Manages the Integrated Library System (ILS), including, but not limited to: reports, updates, instruction, dissemination of information regarding the ILS, and coordination with Goshen Public Library regarding the shared ILS
5. Manages the Computer Center Downtown
6. Coordinates technical support for all Elkhart Public Library locations
7. Oversees system-wide selection, purchasing and installation of hardware, including, but not limited to: computers, monitors, printers/copiers, firewalls, servers, switches, RFID equipment, wi-fi hotspots, and VOIP phones
8. Oversees system-wide selection, purchasing and installation of software for use with, but not limited to: firewall, public computers, ILS, and RFID equipment
9. Oversees data security, policies, practices and standards.
10. Oversees the maintenance and updating of the library intranet
11. Performs designated administrative and/or clerical duties per departmentally-specific Department Head Computer Services Work Instructions

WORK CONDITIONS

• Full-time (including evenings and weekends)
• Occasional local travel, occasional long distance travel

Qualifications
EDUCATION and/or EXPERIENCE

• Bachelor's degree required; Bachelor's degree in a computer-related field preferred
• Minimum of five (5) years professional experience managing computing resources/systems; experience managing an Integrated Library System (ILS) or equivalent preferred.
• Minimum of three (3) years supervisory experience
• If applicable, must have a valid driver's license with acceptable driving record per the established guidelines of the Library's insurer
• If applicable and driving own car during paid work time, a certificate of coverage or insurability from personal auto insurer must be provided

KNOWLEDGE, SKILLS and ABILITIES

• A strong commitment to public service
• Ability to learn and adapt
• Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
• A basic understanding of modern library systems, materials, services, programs and equipment, along with selection, acquisition and classifications of collections, and the ability to apply that knowledge
• Excellent and diverse computer software and hardware knowledge and skills, and the ability to apply that knowledge
• Proficiency in Structured Query Language (SQL)
• Advanced computer skills, including word processing, spreadsheet and presentation software in a Windows environment, along with intermediate Internet research capabilities
• Above-average mathematical skills
• Ability to recognize and define problems, collect data, establish facts and draw valid conclusions
• Ability to apply common sense understanding to follow written and verbal instructions
• Dependable and able to quickly exercise sound judgment during emergencies
• Ability to work independently and as part of a team
• Ability to pass a drug and alcohol test as requested or required

LANGUAGE SKILLS

• Excellent written and oral language and communication skills

• Ability to read and comprehend written instructions and business correspondence, along with general business periodicals, professional journals, technical procedures and/or governmental regulations
• Ability to effectively write reports, business correspondence and procedural manuals
• Ability to effectively present information and respond to questions from Library personnel and the general public in one-on-one and group situations

PHYSICAL DEMANDS

• Ability to speak, hear and see
• Ability to sit or stand for an extended length of time
• Ability to occasionally reach with hands and arms
• Ability to occasionally climb, balance, stoop, kneel and crawl
• Ability to occasionally lift or move up to 40 pounds

SUPERVISORY RESPONSIBILITIES

• Directly supervises all departmental personnel
• Carries out supervisory responsibilities in accordance with the Elkhart Public Library's policies and applicable laws, including planning and assigning work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems

SALARY AND BENEFITS

• See Elkhart Public Library Wage Schedule
• See Elkhart Public Library electronic Employee Handbook

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.