2 IT Desktop Support - Onsite (MS Intune and Autopilot) Jobs in Irving, TX

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IT Desktop Support - Onsite (MS Intune and Autopilot)

ELITE

Irving, TX | Full Time

$49k-60k (estimate)

3 Months Ago

Desktop Support Analyst Onsite

IDC

Irving, TX | Full Time | Contractor

$55k-68k (estimate)

2 Months Ago

IT Desktop Support - Onsite (MS Intune and Autopilot)

ELITE Irving, TX

$49k-60k (estimate)

Full Time | Specialty Trade in Construction 3 Months Ago

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ELITE is Hiring an IT Desktop Support - Onsite (MS Intune and Autopilot) Near Irving, TX

IT Desktop Support - Onsite (MS Intune and Autopilot)

Type – Temp to possible Hire
Duration – Estimated for approximately 6 months (may end shorter or extend longer per Client request)
Rate – $28-38.00/hr (DOE)**no benefits, no paid time off, no holiday paid time off for temp duration; if selected to convert to full time, benefits will be offered
Location – onsite – Irving, TX 75063
Start – Immediate
** Pre-employment criminal screen, drug screen, completed degree/education verification and employment verifications are required to pass before clearing to start

Required:

Job Description:

Knowledge of computer hardware and software operation, and operating systems.
Local customer field support and technical support, executive level support
Familiarity with network topography, operation, and troubleshooting
Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Client standards
Inventory tracking: computer hardware and peripherals
Device deployment and imaging
Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.
Escalate problems to appropriate individual based on established guidelines and procedures
Maintain ticket queues and workflows to a target completion rate of 90%

Job Qualifications:

B.S. /A.S. degree or equivalent work-related experience and/or 2-4 years of related experience.
Experience in two or more technology disciplines.
Experience configuring and testing desktop systems with limited supervision.
Basic knowledge of project management to act as team member.
Thorough understanding of ACD system (automatic call distributor) and trouble ticket process to provide problem resolution and coordinate with other units.
Demonstrated problems-solving skills to ensure quick and efficient problem resolution.
Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette.
Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.
Excellent organizational skills to maximize effort and time.
Education, Experience, Knowledge and Skills.