Hate cubicles?

Good. So do we.

Can you effortlessly balance innovating and collaborating with others?

Perfect! You're exactly who we're looking for.

Do you work best when you have a variety of responsibilities?

This would be an ideal environment for your ability to multi-task.

Do you enjoy taking new employees under your wing and teaching them the ropes?

We'll give you the perfect platform to make that happen.

Eager to lead with an outgoing, empathetic and intuitive perspective on serving both internal and external customers?

You've come to the right place and found the right role for you.

Prefer to put in average effort in a slow-paced environment?

Elite is probably notfor you!

As our owner Mike Johnson says:"F*CK AVERAGE, be LEGENDARY"

As a 3rd-Party Logistics company, we are in the business of matching our shipping partners with highly vetted carriers to push the supply chain forward and provide the exceptional level of customer service that we are known for. And in an industry as expansive as Logistics and a reputation that precedes us, the sky isn't a high enough limit for us.

Who we are:

Established in 2013 with 1 laptop on a kitchen table, our CEO and founder Mike Johnson saw what excellence in 3PL could look like and decided to make it a reality. Thus, Elite Transit Solutions came to be. Starting with our flagship office in Pittsburgh, PA, we have since had relentless growth which has led to the establishment of offices in Charlotte, NC, Chicago, IL, and most recently sunny Scottsdale, AZ.

We are unapologetically and distinctly Elite and it shows in all of our offices. So ask yourself:

• Do you want to sit side by side with your team mates and leader troubleshooting as a team?

• Do you want to celebrate wins, big or small, with an office full of likeminded people who share your goals?

• Do you see leadership in your future and want a team that will help add fuel to that fire?

Yes? Then ELITE is where you belong.

Join our team and find out what it means to be Distinctly Elite.

ABOUT THE JOB:

The primary function of a Customer Support Supervisor (CSS) at ELITE is leading and developing a team of Customer Support Specialists, monitoring their key performance indicators, and serving as the face of ELITE to our clients. As a CSS, you will build and foster client relationships enabling business growth while providing legendary customer service. Additionally, a CSS will ensure the team is proactively communicating to our clients regarding everything from load status, discussing their freight, and responding to their questions. The CSS will keep the Client Solutions Manager apprised of the status of the clients’ business and work with them to on-board new business. The work of a CSS is critical to reinforcing the brand promise of ELITE – to provide every client, big or small, with industry-leading on-time delivery (OTD) rates and best-in-class customer service levels at competitive prices.

ROLE AND RESPONSIBILITIES:

• Lead and develop a team of 2-7 customer support specialists.
• Provide industry leading levels of customer support to all clients.
• Professionally communicate with clients daily and build a relationship with those clients.
• Understand clients’ needs on a daily and weekly basis to learn how ELITE can help.
• Work with the Client Solutions Manager to on-board new business and keep them apprised of status of current business.
• Monitor EDI to ensure tender acceptance and load changes are processed.
• Understand and monitor the KPIs for their clients’ books of business.
• Provide direction and guidance to their team in terms of workload and priorities daily.

PERKS and BENEFITS

• Benefits (medical, dental and vision) start the first of the month following your start date!
• Student Loan Reimbursement (up to $1200/year)
• 9 Paid Holidays
• Mental Health Floating Holiday
• Diversity Floating Holiday-take time for unique celebrations!
• 401(k) with match
• Parental Leave
• Door DashPass for Work
• Commuter Benefits
• Working Advantage Discount Program
• Dell Discount Program
• Employee Referral Program

SKILLS AND REQUIREMENTS:

• Desire to work in a fast-paced, high-energy office environment.
• Strong multi-tasking skills with the ability to adapt to changes daily.
• Ability to take initiative in daily tasks and problem solve.
• Outside the box thinking to provide innovative solutions to meet the clients’ needs.
• 4 – 5 years of experience in logistics or logistics customer service is preferred.
• 4-year degree from an accredited university is preferred.

• Physical Requirements:
  • Must be able to lift up to 15 pounds at times.
  • Prolonged periods of sitting at a desk and working on a computer.

We are an Equal Opportunity Employer

Elite Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. Elite Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.