Job Description

• Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day publishing of web content in multiple languages on Sitecore Platform. 
• Responds to incident tickets received from the service desk. 
• Maintenance may include support of end users in specific areas or processing, reconciliation and reporting within the system.
• As part of the team, maintains clear concise and accurate documentation for software products, processes, and configurations. 
• Ensure documentation is kept up to date and in the proper shared, accessible location. 
• Can communicate effectively and work as a team member both within Marketing and across other groups within FM Global in support of goals & objectives and has excellent customer service skills. 
• Strong organizational, analysis and troubleshooting skills. Holds themselves accountable for the quality and timeliness of their work. 

• Associate Degree in Technology or relevant certifications. 
• Experience providing technical support for Software application built on Sitecore 10 or Web Content Management Systems such as WordPress or Acquia is required. 
• Experience in an Agile environment and familiarity with SCRUM Process is nice to have. 
• HTML, CSS
• Microsoft Office 365,
• Sitecore 9/10 (Preferred) or WordPress or Acquia. 

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Job ID: 384207

About Eliassen Group:

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!