Company Summary

Elia Group Company, we create landmark properties that help communities thrive and leave guests with a memorable experience. We do this by blending beautiful atmospheres with exquisite cuisine and personal service so that every one of our guests walk away with cherished, lasting memories.

Job Summary

We are seeking a dynamic and experienced General Manager to lead our high-end restaurant and night club in downtown Detroit – Experience Zuzu and Upstairs Bar As the General Manager, you will be responsible for overseeing all aspects of the operation, including restaurant management, customer service, staff training and development, financial performance, and ensuring the overall success of the establishment. If you are a passionate leader with a proven track record of success in the hospitality industry and a flair for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Experience Zuzu as we expand nationally, including our newest location opening in Nashville by end of year.

Responsibilities

• Oversee day-to-day restaurant operations, including front-of-house and back-of house food and service.
• Develop and implement strategic plans to achieve business objectives and maximize profitability.
• Create and maintain a positive and collaborative work environment for the restaurant team.
• Recruit, train, and manage a high-performing staff, ensuring exceptional service standards.
• Conduct performance evaluations and provide feedback to ensure high levels of employee engagement and productivity.
• Maintain a strong presence on the floor, interacting with guests and ensuring their satisfaction.
• Address and resolve customer concerns promptly and professionally.
• Implement strategies to drive nightlife revenue and enhance the club's reputation.
• Monitor venue for cleanliness, appropriate lighting, sound, and temperature.
• Manage budgets, financial forecasts, and cost control measures.
• Utilize management information tools and analyzes financial reports to identify and address trends and issues in sales, promos, voids, labor costs, food costs and operational expenses.
• Maximize revenue and profitability while maintaining a focus on quality and guest satisfaction. General Manager
• Establish and maintain relationships with suppliers and vendors to ensure the availability of high-quality ingredients and products.
• Monitor and manage inventory levels to minimize waste and optimize costs.
• Ensure compliance with all local health and safety regulations.
• Implement and enforce restaurant policies and procedures.
• Collaborate with marketing team to develop and execute promotional strategies.

Qualifications

• Minimum 10 years of high-volume restaurant and fine dining experience.
• Proven track record of successful leadership and team management.
• Strong financial acumen and experience with budgeting and cost control.
• Excellent communication and interpersonal skills.
• In-depth knowledge of fine dining trends, culinary techniques, and customer preferences.
• Ability to thrive in a fast-paced, high-pressure environment.
• Familiarity with reservation systems and point-of-sale software.
• Preferred – bachelor’s degree in hospitality management, Business Administration, or a related field.
• Strong interpersonal and conflict resolution skills.
• Must be self-motivated and guest focused.
• Excellent organizational/time management skills.
• Well versed in Inventory management and troubleshooting including food and beverage.
• Food safe certification and responsible alcohol training.

Benefits:

Competitive salary and performance-based incentives.

Health, dental, and vision insurance.

Paid time off and vacation benefits.

Opportunities for career advancement and professional development.

Employee discounts and perks.

Working Conditions

This is a full-time position. Day and hours will vary dependent on scheduled events.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is regularly required to stand, reach, bend and lift heavy objects. The noise level in the work environment is typically high.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.