At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Job Title: IT - Supply Chain Management Associate Director
Location: Indianapolis, IN
Organization Overview
ERP Services exist to provide solution delivery, release management, and service management capabilities for various functions across Lilly's ERP's supporting HR, Finance and Supply Chain. This position will serve as the IT manager for the Supply Chain Management business process and applications, including our SAP modules that support planning, manufacturing operations, quality batch release, material purchasing, inventory management, and distribution. This position will partner with the global supply chain and manufacturing businesses and IT leadership to ensure we are managing the existing technology portfolio while balancing with the resource needs for the new strategic initiatives.
How You Will Succeed

• Manage IT people (develops staffing strategy and resource capacity, recruiting and hiring) and dollars (budgets) to meet those objectives
• Proactively partner with each direct reports to ensure development needs and career objectives are clearly expressed, documented, and tracked persistently
• Develop IT area strategies and objectives and encourage the adoption of IT best practices or standardized processes
• Develop business proposals to improve utilization of existing assets and drive value from these assets
• Communicate direction by prioritizing work within IT portfolio of projects and service, and reinforce compliance
• Coordinate IT process alignment by leading a team in the delivery of projects and services

• Ensure proactive sustainability and resilience for applications and platforms across the account
• Develop strong relationships with internal Service Owners, service providers and Supplier Managers in Lilly IT organizations regarding the delivery of end-to-end services
• Designs, implement and manages the Service Level Management process to deliver the end-to-end IT service at a level that supports the business need and requirements
• Engage in continuous improvement through annual reviews of the Service Management processes
• Drive account focused strategic and business plan discussions with business leaders about upcoming business needs and transformation possibilities

• Oversee robust SAP release management practices and ensure proactive alignment with business partners
• Ensure clear communication channels with all stakeholders involved in the solution delivery efforts
• Proactively manage project risk and issues while identifying the appropriate mitigations
• Leverage appropriate solution delivery practices to enable timely value realization

Your Basic Qualifications

• Bachelor's degree or higher in computer science, management of information systems, or engineering
• Minimum 5 years' experience in IT solution delivery, service management, or portfolio management
• Experience in providing technical coaching and feedback to business analysts, technology professionals, and quality professionals
• Experience in developing budgets, forecasts, and plans, and demonstrated ability to manage to financial plans
• Experience in vendor management to provide solutions and services
• Demonstrated ability to think creatively about complex business problems and resolve these through new approaches

What You Should Bring

• Previous supervisory experience
• Experience in Supply Chain Management, specifically enabled through SAP
• Experience in successfully delivering to quality standards within the Lilly Quality System
• Certification in ITIL processes
• Previous experience in an application delivery or application services center of excellence or central infrastructure support team
• Demonstrated strong customer interaction skills

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