• High school diploma or equivalent
• Medical or insurance billing office experience, preferably with a focus in mental health billing, including customer service
• Understanding of revenue cycle and ability to interact with government and commercial insurances
• Sound decision-making ability with respect to complex claims processing workflows including the use of external resources
• Working knowledge of spreadsheets and databases
• Ability to perform multiple tasks in a fast-paced environment
• Ability to organize tasks, files, and emals
• Ability to maintain patient confidentiality
• Knowledge of billing procedures, medical terminology, and CPT/ICD coding highly preferred
• Cash handling experience and prior experience with Simple Practice or InSync EHR preferred

• Takes calls and responds to patient and third-party inquiries regarding services, accounts, insurance changes, billing procedures
• Posts accounts receivable payments and adjustments
• Validates accuracy of system posted A/R payments
• Manually sorts and labels outgoing mail and sorts, scans, and distributes incoming mail
• When working in office, greeting patients at front desk, as required.
• Working jointly with office manager in onboarding clients
• Performs billing records related projects.
• Researches and requests refunds as appropriate.
• Processes patient credit card payments.

Flexible work from home options available.