Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Job Title: Club Manager
Company: Elevate Fitness
Location: Dewitt, NY
Position Type: Full-time
Reports To: General Manager
Summary:
The Club Manager at Elevate Fitness is responsible for overseeing the membership and programming sales, customer service, and housekeeping operations of the club. They play a crucial role in driving new memberships and ensuring existing members receive exceptional service. The Club Manager also assists in front desk and operational tasks as required and provides supervisory support to other departments when needed.
Key Responsibilities:
Membership Sales Management:
Develop and execute strategies to drive new membership and program sales. Meet sales targets for membership department. Meet sales targets for personal training department and other departments as assigned. Implement membership referral programs to increase member acquisition. Regularly review and analyze membership sales data to identify trends and opportunities for improvement.
Customer Service:
Ensure all members receive outstanding service and support. Address member inquiries, concerns, and feedback promptly and professionally. Train staff on excellent customer service practices and uphold service standards. Foster a positive and welcoming atmosphere within the club.
Housekeeping Operations:
Maintain cleanliness and organization throughout the facility. Develop and enforce housekeeping standards and protocols. Schedule and oversee housekeeping staff to ensure efficient operation. Conduct regular inspections to ensure cleanliness standards are met.
New Membership Programs:
Develop and implement new membership programs to attract diverse clientele. Collaborate with marketing team to promote new membership offerings. Monitor the effectiveness of new programs and make adjustments as necessary.
Staff Management:
Recruit, hire, and train member service and housekeeping staff. Create staff schedules and manage payroll. Provide ongoing coaching and performance feedback to staff members. Ensure compliance with company policies and procedures.
Operational Support:
Assist with front desk duties as needed, including member check-in, registration, and inquiries. Support other operational departments as assigned by the General Manager. Troubleshoot operational issues and implement solutions to improve efficiency.
Qualifications:
Bachelor's degree in Business Administration, Hospitality, or related field preferred but not required.. Proven experience in sales, customer service, and staff management, preferably in the fitness industry. Excellent communication, leadership, and interpersonal skills. Strong organizational and problem-solving abilities. Ability to work flexible hours, including evenings and weekends. Knowledge of fitness club operations and industry trends is desirable.
Benefits:
Competitive salary commensurate with experience. Health and wellness benefits package. Opportunities for career advancement within Elevate Fitness. Dynamic and supportive work environment. 401K PTO Generous employee discount Complimentary fitness membership
Note: Actual duties performed may vary slightly from the above description. The Club Manager may be required to perform additional tasks as directed by the General Manager or as necessary to support the operation of the club.