Job ID: JP00044426

Anticipated Start Date: 04/22/24

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Responsible for facilitating a variety of performance-based learning events. Training is typically focused primarily on concrete skills related to training on processes and procedures, but may include soft skills content.

Primary duties may include, but are not limited to:

• Facilitates learning events that are performance-based in nature and across multiple platforms.
• Delivers synchronous and asynchronous learning events using varied media in virtual and global environments.
• Employs rapid course development methodologies to quickly meet client needs.
• Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary.
• Consults and solves learning solutions
• Identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval.
• Measures, tracks and evaluates learner and client satisfaction.
• Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
• Keeps technical skills updated.
• Assist with migration of training content
• Coordinates with business units in training scheduling.
• Supports the Payor Portal project as a training Subject Matter Expert, recommending options for packaging the training content.
• Provides compiled feedback to Learning and Development on user understanding/questions on training content.
• Contributes to development of Payor Portal.

Requirements:

• Requires BA/BS in related field; 2 years of training experience; or any combination of education and experience, which would provide an equivalent background.
• Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required.

Preferred:

• WebEx training experience
• Teams training experience
• Work Day experience

Job Type: Contract

Additional Details:

• Work Hours - 8:00AM to 5:00PM, Monday-Friday (EST) flexible work hours are required.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.