Regional Commercial Operations Lead

Elemental Enzymes is seeking a customer-centric and highly-motivated collaborator to join our Global Commercial Operations Team as a full-time Regional Commercial Operations Lead. This is a unique opportunity for a skilled Operations applicant to join a team that is being newly-built to directly support our growing organization and Customer base. This role will sit within our Global Commercial Operations team and is responsible for the customer-facing Operational and Order-to-Cash (OTC) functions for a subset of our global and product platform. The successful candidate will be results-oriented, thrive in a changing environment, and have strong cross-functional communication skills, leveraging abilities in Customer Experience, Account Management, and OTC process/systems.

Job Description

• Customer Experience
• Enable and track consistent level of Customer Support and Experience based on Customer, Product, and world area needs against Customer and/or team-specific goals/KPIs
• Provide single point-of-contact for Elemental Enzymes for orders, inquiries, issue resolution, and additional relevant Customer Support events
• Order-to-Cash Processes and Systems
• Understanding and execution of standard OTC processes across evolving organization and platform
• Able to recommend process and system efficiencies to best support growth and Customer expectations, including Standard Operating Procedure practices and mapping
• Cross-functional (Matrix) Collaboration
• Collaborate with and drive results through matrix teams (including, but not limited to Sales, Product Management, Supply Chain) to ensure Customer needs are understood and executed appropriately in Customer Experience
• Track issue resolution across matrix for management and timely response
• Account Management
• Alignment with Sales team(s) on forecast, targets, promotions, and relevant key focus areas to ensure Customer success and a superior Customer Experience
• Supplemental reporting/analysis/communication of OTC data for Customer and Sales support against targets and OTC-relevant functions

Qualifications:

• Bachelor's Degree in Business, Supply Chain, or Logistics
• 5 years experience in Commercial Operations, Service, and/or Logistics
• Global experience required
• 5 years working experience using digital Supply Chain Management Systems
• Process improvement and Project Management experience preferred
• Experience with Lean, Six Sigma, similar methodologies preferred

Physical Requirements:

• Alternate Sitting or Standing at will
• Lifting or Carrying - 10 lbs or less, as needed for PC, office materials, etc
• Keyboarding - entering data by use of a traditional keyboard
• Gross Manipulation - seizing, holding, grasping, turning, or otherwise working with your hands
• Fine Manipulation - touching, picking, pinching, or otherwise working with your fingers
• Speaking - expressing or exchanging ideas by means of the spoken word
• Hearing Requirements - the ability to hear, understand, and distinguish speech and/or other sounds
• Near Visual Acuity - clarity of vision at approximately 20 inches or less (including use of computers)

Job Location: St. Louis, MO, United States or Remote

Position Type: Full-Time/Regular/Salary/Exempt

Salary: Competitive base

Benefits: Employee Stock Options, 401K, Healthcare, Dental, Vision, Life, HSA/FSA

About Elemental Enzymes:

Elemental Enzymes was founded upon the simple belief that we must do everything we can to improve agricultural performance in a way that not only enables plants to flourish but enriches and renews the planet with eco-friendly and sustainable agricultural solutions. From products that enable effective enzymes, peptide and protein inputs to foliar treatments that hold the promise to renew entire industries, our focus is to make a positive difference in the world through people – like you and me. Success is a byproduct of responsible production. That is why Elemental Enzymes works to bring cross-disciplinary scientists and processes together to create novel solutions to practical problems with a shared goal of helping both the plant and the planet.

Apply:

Please complete the application and submit your resume and cover letter to the open job posting on Bamboo HR. References may be required upon request.