POSITION SUMMARY:

The Personal Lines Manager is responsible for managing and ensuring the Account Managers and Account Administrators in Region 1 of Element Risk Management are operating in lock-step with the goals and vision of the Personal Lines Department in Element Risk. This individual will manage staff, foster a positive environment and ensure customer satisfaction and proper personal lines operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

PRIMARY RESPONSIBILITIES AND DUTIES:

At all times, the Personal Lines Manager shall:

• Manage all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the firm’s objectives.
• Provide training, coaching, development and motivation for Account Managers and Account Administrators.
• Help to develop new hires and identify areas for growth.
• Execute insurance carrier objectives and business plans that align with the Region and Element Risk as a whole.
• Manage a book of business as a backup to a team of Account Managers.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

SECONDARY RESPONSIBILITIES AND DUTIES:

• Share knowledge with direct reports on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards, and comply with all regulations and applicable laws. 

• Network with internal employees to improve the presence and reputation of the region and company. 

• Stay abreast of competing markets and provide reports on market movement and penetration.

KNOWLEDGE, SKILLS & ABILITIES

• Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making. 

• The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer’s characteristics and to analyze the customer’s continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
• Thorough technical knowledge of personal insurance, including an understanding of personal insurance forms and risk alternatives. Outstanding verbal and written communication skills.

QUALIFICATIONS:

Education: Associate's degree from a two-year college or technical school, or equivalent combination of education and relevant experience is preferred.

Experience: Insurance experience is required.

Specialized Skills, Knowledge or Licensure: Possess a state Property & Casualty license.

Continuing Education/Training: as required by applicable statutes and regulations.

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.